Buddy Punch vs HiveDesk Contact Center WFM
Buddy Punch
buddypunch.comHiveDesk Contact Center WFM
hivedesk.comSide by side
| Figure | Buddy Punch | HiveDesk Contact Center WFM |
|---|---|---|
| Price from | $0.50/mo | $5/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 7 | 3 |
| Spec score · Employee Time Tracking Software | 8.6 (#11) | 9.0 (#4) |
| Founded | 2013 | 2011 |
| Headquarters | Appleton, Wisconsin, United States | Louisville, Kentucky, United States |
| Integrations | Listed integrations include QuickBooks, ADP Workforce Now, Gusto, Paychex, Paylocity, Workday, and Zapier. | The listed integration is Asana; HiveDesk says it syncs Asana tasks for time tracking, and offers a REST API and webhooks for custom integrations. |
| Product | Buddy Punch provides employee time tracking, scheduling, attendance, and PTO management for businesses. | HiveDesk offers contact center workforce management with agent scheduling, time tracking, schedule adherence, activity monitoring, and real-time dashboards. |
| Security | The maker says data is encrypted at rest and in transit and that systems undergo regular security audits and vulnerability assessments. | HiveDesk states that data is encrypted at rest with AES-256 and in transit with TLS 1.2+, hosted on AWS, and that the service is GDPR compliant with role-based access controls. |
| Support | Buddy Punch says its support representatives are U.S.-based, and Advanced includes dedicated support and priority onboarding. | HiveDesk provides a support site with getting-started, billing, best-practice, API, and other help article categories. |
Plans
Buddy Punch
- Starter (monthly billing)$4.99 a month
- Starter (annual billing)$5.99 a year
- Pro (monthly billing)$6.99 a month
- Pro (annual billing)$7.99 a year
- Advanced (monthly billing)$12.99 a month
- Advanced (annual billing)$13.99 a year
- Payroll add-on$849 a month
HiveDesk Contact Center WFM
- HiveDesk$5 a month
- Monthly$5 a month
- Annual example (10 users)$600 a year
In their own words
Buddy Punch
Buddy Punch is employee time and attendance software for businesses managing field, office, remote, and on-site teams. It covers scheduling, attendance, PTO, break tracking, timesheet approvals, and attendance reports. Clock-in and clock-out records become timesheets, with hours calculated automatically. Punch verification options include GPS locations, geofencing, and photos; clock-ins are available through web, mobile apps, kiosk PIN, QR code, text message, group punch, and Face ID. iOS and Android apps are listed, along with Chromebook access through a ChromeOS app. Pro supports offline punches that sync when a device reconnects. Integrations include QuickBooks, ADP Workforce Now, Gusto, Paychex, Paylocity, Workday, and Zapier, and an external API can create and edit workforce records. Payroll is an add-on covering payments, tax filings, direct deposit, and W-2 and 1099 processing. Plans are paid after a 14-day trial, which requires no credit card; Starter starts at $4.99 a month billed monthly.
HiveDesk Contact Center WFM
HiveDesk Contact Center WFM is cloud software for scheduling and tracking contact center work. Managers can set shifts with start and end times, recurring rotations, and assignments to queues, projects, or client accounts. It compares clock-in and clock-out records with schedules and reports late starts, early departures, and absences. Real-time dashboards, activity monitoring, and timesheets generated from tracked hours support oversight; managers can approve timesheets and export them as PDF or Excel. Administrators can configure periodic screenshots and view keyboard and mouse activity levels, but screenshots are unavailable on mobile. Asana is the listed integration for task-based time tracking; a REST API and webhooks support custom connections. HiveDesk does not directly connect to ACD or omnichannel routing platforms. It runs on web, iOS, Windows, macOS, Linux, and as an extension or API. Pricing starts at $5/user/month, with a 14-day trial and no free plan. The company states that data is encrypted at rest and in transit, hosted on AWS, and GDPR compliant; it does not hold several listed security certifications.