Tech riderRev. 4 Oct 2026

HiveDesk Contact Center WFM

Ch 247.1of 52Employee Time Tracking Software

1Runs onAPI, Browser, iOS, Linux, Mac, Web, Windows
2Costsfree trial · paid from $5/mo
3Adherence trackingYes
4Intraday managementYes
5Skills-based schedulingYes
6Agent self-serviceYes
7Deployment modelcloud

7 lines stated Written from the maker's own pages: hivedesk.com

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The HiveDesk Contact Center WFM homepage

Overview

HiveDesk Contact Center WFM is cloud software for scheduling and tracking contact center work. Managers can set shifts with start and end times, recurring rotations, and assignments to queues, projects, or client accounts. It compares clock-in and clock-out records with schedules and reports late starts, early departures, and absences. Real-time dashboards, activity monitoring, and timesheets generated from tracked hours support oversight; managers can approve timesheets and export them as PDF or Excel. Administrators can configure periodic screenshots and view keyboard and mouse activity levels, but screenshots are unavailable on mobile. Asana is the listed integration for task-based time tracking; a REST API and webhooks support custom connections. HiveDesk does not directly connect to ACD or omnichannel routing platforms. It runs on web, iOS, Windows, macOS, Linux, and as an extension or API. Pricing starts at $5/user/month, with a 14-day trial and no free plan. The company states that data is encrypted at rest and in transit, hosted on AWS, and GDPR compliant; it does not hold several listed security certifications.

Who it is for

It suits inbound call centers, BPO operations, remote or hybrid contact centers, and multichannel support teams that need scheduling and adherence tracking. Teams relying on direct ACD or omnichannel routing integration should note that it is not offered.

What is good

Schedules recurring shifts and queue assignments
Reports late starts, early departures, and absences
Timesheets support manager approval and PDF or Excel export
REST API and webhooks support custom integrations

What to know first

No direct ACD or omnichannel routing integration
Screenshots are unavailable on mobile
No SOC 2, ISO 27001, HIPAA, or PCI DSS certification
Paid plan starts at $5/user/month; no free plan

Verdict

HiveDesk combines shift planning, adherence reporting, activity monitoring, and approved timesheets for contact center teams. Its integration and certification limits are important considerations alongside its $5/user/month starting price.

HiveDesk Contact Center WFM plans and pricing

All plans

HiveDesk $5/mo $5/user/month; month-to-month, cancel anytime; annual option says “Annual (save 20%)” per user · all features included · no minimum users · volume pricing by contacting sales hivedesk.com · 4 Oct 2026

Compared on employee time tracking software

Free plan: Nohivedesk.com
Paid from: $5/user/mohivedesk.com
Adherence tracking: Yeshivedesk.com
Intraday management: Yeshivedesk.com
Skills-based scheduling: Yeshivedesk.com
Agent self-service: Yeshivedesk.com
Deployment model: cloudhivedesk.com

Facts

Product: HiveDesk offers contact center workforce management with agent scheduling, time tracking, schedule adherence, activity monitoring, and real-time dashboards.hivedesk.com · 4 Oct 2026
Scheduling: Managers can create shifts with start and end times, recurring rotations, and assignments to queues, projects, or client accounts.hivedesk.com · 4 Oct 2026
Adherence: The system compares clock-in and clock-out times with scheduled shifts and reports late starts, early departures, and absences.hivedesk.com · 4 Oct 2026
Monitoring: HiveDesk offers periodic screenshots and keyboard and mouse activity levels during work sessions, with screenshot frequency configurable by an administrator.hivedesk.com · 4 Oct 2026
Timesheets: Timesheets are generated from tracked hours, include a manager approval workflow, and can be exported as PDF or Excel.hivedesk.com · 4 Oct 2026
Integrations: The listed integration is Asana; HiveDesk says it syncs Asana tasks for time tracking, and offers a REST API and webhooks for custom integrations.hivedesk.com · 4 Oct 2026
ACD limitation: HiveDesk says it does not directly integrate with ACD or omnichannel routing platforms.hivedesk.com · 4 Oct 2026
Security: HiveDesk states that data is encrypted at rest with AES-256 and in transit with TLS 1.2+, hosted on AWS, and that the service is GDPR compliant with role-based access controls.hivedesk.com · 4 Oct 2026
Certification limits: HiveDesk says it does not hold SOC 2, ISO 27001, HIPAA, or PCI DSS certifications; payment processing is handled by PCI DSS compliant Chargebee.hivedesk.com · 4 Oct 2026
Platforms: HiveDesk lists desktop apps for Windows, macOS, and Linux, an iOS app, a Chrome extension, and a web app.hivedesk.com · 4 Oct 2026
Mobile limit: Screenshots are unavailable on mobile, which HiveDesk attributes to platform limitations.hivedesk.com · 4 Oct 2026
Support: HiveDesk provides a support site with getting-started, billing, best-practice, API, and other help article categories.hivedesk.com · 4 Oct 2026
Audience: HiveDesk describes its contact center WFM offering for inbound call centers, BPO operations, remote and hybrid contact centers, and multichannel support teams.hivedesk.com · 4 Oct 2026