Harvest vs HiveDesk Contact Center WFM
Harvest
getharvest.comHiveDesk Contact Center WFM
hivedesk.comSide by side
| Figure | Harvest | HiveDesk Contact Center WFM |
|---|---|---|
| Price from | $9/mo | $5/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | — |
| API | — | Yes |
| Plans published | 8 | 3 |
| Spec score · Employee Time Tracking Software | 9.2 (#3) | 9.0 (#4) |
| Founded | 2006 | 2011 |
| Headquarters | Milan, Italy | Louisville, Kentucky, United States |
| Integrations | 40+ integrations on homepage; pricing compare says 50+ core integrations. | The listed integration is Asana; HiveDesk says it syncs Asana tasks for time tracking, and offers a REST API and webhooks for custom integrations. |
| Platforms | Web, desktop, and mobile apps; macOS, Windows, iOS, Android. | HiveDesk lists desktop apps for Windows, macOS, and Linux, an iOS app, a Chrome extension, and a web app. |
| Support option | Scheduled phone support is listed for paid team plans. | HiveDesk provides a support site with getting-started, billing, best-practice, API, and other help article categories. |
Plans
Harvest
- FreeFree
- Teams$11 a month
- EnterprisePrice not published
- Enterprise PlusPriced on request
- Teams annual$9 a month
- Teams monthly$11 a month
- Enterprise annual$14 a month
- Enterprise monthly$17.50 a month
HiveDesk Contact Center WFM
- HiveDesk$5 a month
- Monthly$5 a month
- Annual example (10 users)$600 a year
In their own words
Harvest
Harvest is time-tracking software with invoicing for professional teams. Users can record time with one-click timers, timesheets, or calendar imports, and offline tracking is supported. Tracked time and expenses can be turned into invoices with online payments. The product also lists project tracking, billable time, timesheet approvals, and data export. Team administration includes permissions, capacity planning, roles, and rates. Harvest runs on the web, Android, iOS, macOS, and Windows, with mobile and desktop apps. Its Free plan is built for individual freelancers and is limited to one seat and two projects. Teams pricing is $11 per month, or $9 per user per month billed annually; annual billing gives a 20% discount. A 30-day trial does not require a credit card, but a trial account is deactivated if it is not upgraded when the trial ends. Paid team plans list scheduled phone support. Accounting integrations include Stripe, QuickBooks Online, Xero, and Deel, among others. The maker is Harvest, headquartered in Milan, Italy, and founded in 2006.
HiveDesk Contact Center WFM
HiveDesk Contact Center WFM is cloud software for scheduling and tracking contact center work. Managers can set shifts with start and end times, recurring rotations, and assignments to queues, projects, or client accounts. It compares clock-in and clock-out records with schedules and reports late starts, early departures, and absences. Real-time dashboards, activity monitoring, and timesheets generated from tracked hours support oversight; managers can approve timesheets and export them as PDF or Excel. Administrators can configure periodic screenshots and view keyboard and mouse activity levels, but screenshots are unavailable on mobile. Asana is the listed integration for task-based time tracking; a REST API and webhooks support custom connections. HiveDesk does not directly connect to ACD or omnichannel routing platforms. It runs on web, iOS, Windows, macOS, Linux, and as an extension or API. Pricing starts at $5/user/month, with a 14-day trial and no free plan. The company states that data is encrypted at rest and in transit, hosted on AWS, and GDPR compliant; it does not hold several listed security certifications.