HiveDesk Contact Center WFM vs Jibble
HiveDesk Contact Center WFM
hivedesk.com
Jibble
jibble.ioSide by side
| Figure | HiveDesk Contact Center WFM | Jibble |
|---|---|---|
| Price from | $5/mo | $4.49/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 4 |
| Spec score · Employee Time Tracking Software | 9.0 (#4) | 9.0 (#5) |
| Founded | 2011 | 2017 |
| Headquarters | Louisville, Kentucky, United States | London, England, United Kingdom |
| Integrations | The listed integration is Asana; HiveDesk says it syncs Asana tasks for time tracking, and offers a REST API and webhooks for custom integrations. | Listed integrations include Slack, Microsoft Teams, Xero, QuickBooks Online, Deel, Zapier, Salesforce, Jira, Asana and many others. |
| Security | HiveDesk states that data is encrypted at rest with AES-256 and in transit with TLS 1.2+, hosted on AWS, and that the service is GDPR compliant with role-based access controls. | Jibble says data is encrypted at rest and in transit, access is limited to authorized employees, and backups run every 12 hours. |
| Support | HiveDesk provides a support site with getting-started, billing, best-practice, API, and other help article categories. | Enterprise customers receive dedicated onboarding and support, while Ultimate includes priority support. |
Plans
HiveDesk Contact Center WFM
- HiveDesk$5 a month
- Monthly$5 a month
- Annual example (10 users)$600 a year
Jibble
- FreeFree
- Premium$4.49 a month
- Ultimate$7.99 a month
- EnterprisePriced on request
In their own words
HiveDesk Contact Center WFM
HiveDesk Contact Center WFM is cloud software for scheduling and tracking contact center work. Managers can set shifts with start and end times, recurring rotations, and assignments to queues, projects, or client accounts. It compares clock-in and clock-out records with schedules and reports late starts, early departures, and absences. Real-time dashboards, activity monitoring, and timesheets generated from tracked hours support oversight; managers can approve timesheets and export them as PDF or Excel. Administrators can configure periodic screenshots and view keyboard and mouse activity levels, but screenshots are unavailable on mobile. Asana is the listed integration for task-based time tracking; a REST API and webhooks support custom connections. HiveDesk does not directly connect to ACD or omnichannel routing platforms. It runs on web, iOS, Windows, macOS, Linux, and as an extension or API. Pricing starts at $5/user/month, with a 14-day trial and no free plan. The company states that data is encrypted at rest and in transit, hosted on AWS, and GDPR compliant; it does not hold several listed security certifications.