BusyBusy vs HiveDesk Contact Center WFM
BusyBusy
busybusy.comHiveDesk Contact Center WFM
hivedesk.comSide by side
| Figure | BusyBusy | HiveDesk Contact Center WFM |
|---|---|---|
| Price from | $0.83/mo | $5/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 9 | 3 |
| Spec score · Employee Time Tracking Software | 9.3 (#2) | 9.0 (#4) |
| Company size | LinkedIn lists BusyBusy by AlignOps as privately held with 51–200 employees and headquarters in St. George, Utah. | LinkedIn lists HiveDesk as a privately held company with 11–50 employees. |
| Founded | The parent company history places BusyBusy's GPS time-tracking launch in 2010. | 2011 |
| Headquarters | The contact page gives the address as 965 S Tech Ridge Dr #120, St George, UT 84770. | Louisville, Kentucky, United States |
| Integrations | Official integration listings include Procore, QuickBooks, CompanyCam, ADP, Sage, Viewpoint, Foundation, ComputerEase and Zapier. | The listed integration is Asana; HiveDesk says it syncs Asana tasks for time tracking, and offers a REST API and webhooks for custom integrations. |
| Rating on Apple App Store | 4.0 out of 5 from 927 ratings. | The listing says it has insufficient ratings or reviews to display an overview. |
| Rating on Capterra | 4.5 out of 5 from 441 reviews. | 4.4 out of 5 from 27 reviews |
| Rating on G2 | 4.8 out of 5 from 159 reviews. | 4.4 out of 5 from 5 reviews |
| Rating on GetApp | 4.5 out of 5 from 441 reviews. | 4.4 out of 5 from 27 reviews |
| Rating on Software Advice | 4.5 out of 5 from 441 reviews. | 4.4 out of 5 from 27 reviews |
| Scheduling | The scheduler supports employee notifications, detailed instructions and a location pin. | Managers can create shifts with start and end times, recurring rotations, and assignments to queues, projects, or client accounts. |
| Security | BusyBusy says it implements reasonable and appropriate security measures to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. | HiveDesk states that data is encrypted at rest with AES-256 and in transit with TLS 1.2+, hosted on AWS, and that the service is GDPR compliant with role-based access controls. |
| Support | BusyBusy says support is free for all customers and available through in-app chat and its help center. | HiveDesk provides a support site with getting-started, billing, best-practice, API, and other help article categories. |
| What it does | BusyBusy is a cloud time-tracking and job-costing system for construction and other field workforces. | HiveDesk combines contact-center scheduling, time tracking, adherence monitoring, attendance, leave management, timesheets and dashboards. |
Plans
BusyBusy
- FreeFree
- Pro$9.99 a year
- Pro annual$9.99 a month
- Pro$11.99 a month
- Pro monthly$11.99 a month
- Premium$14.99 a year
- Premium annual$14.99 a month
- Premium$17.99 a month
- Premium monthly$17.99 a month
HiveDesk Contact Center WFM
- HiveDesk$5 a month
- Monthly$5 a month
- Annual example (10 users)$600 a year
In their own words
BusyBusy
BusyBusy is workforce software for organizing and tracking field work, available on the web, iOS, and Android. Its listed tools include geofencing, kiosk mode, and tracking for breaks and overtime, as well as payroll integrations. The Free plan supports unlimited users and costs nothing. A 14-day trial is also listed. Pro adds GPS breadcrumbing, supervisor tools, daily sign-offs, photos and notes, and scheduling, but its price is not listed. Premium includes everything in Pro, along with documents, daily project reports, progress tracking, checklists, and team messaging; its price is also not listed. The combination of mobile access and workforce features provides options for teams coordinating field activity. BusyBusy was founded in 2010 and is headquartered in Englewood, Colorado, United States.
HiveDesk Contact Center WFM
HiveDesk Contact Center WFM is cloud software for scheduling and tracking contact center work. Managers can set shifts with start and end times, recurring rotations, and assignments to queues, projects, or client accounts. It compares clock-in and clock-out records with schedules and reports late starts, early departures, and absences. Real-time dashboards, activity monitoring, and timesheets generated from tracked hours support oversight; managers can approve timesheets and export them as PDF or Excel. Administrators can configure periodic screenshots and view keyboard and mouse activity levels, but screenshots are unavailable on mobile. Asana is the listed integration for task-based time tracking; a REST API and webhooks support custom connections. HiveDesk does not directly connect to ACD or omnichannel routing platforms. It runs on web, iOS, Windows, macOS, Linux, and as an extension or API. Pricing starts at $5/user/month, with a 14-day trial and no free plan. The company states that data is encrypted at rest and in transit, hosted on AWS, and GDPR compliant; it does not hold several listed security certifications.