Bugzilla vs PatchDesk
Bugzilla
bugzilla.orgPatchDesk
patchdesk.orgSide by side
| Figure | Bugzilla | PatchDesk |
|---|---|---|
| Price from | Free | $7/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 1 |
| Spec score · Game Bug Tracking Software | 8.5 (#5) | 7.9 (#14) |
| Spec score · Bug Tracking Software | 8.3 (#12) | 7.8 (#17) |
| Access controls | Groups can control who can view or edit bugs, and members of an insider group can mark attachments and comments private. | The plan includes role-based access control and multi-factor authentication by TOTP, email, or SMS. |
| Maker | The Bugzilla Project is managed by Zarro Boogs Corporation, a US non-profit incorporated in Michigan in 2023. | The homepage identifies Chris Birkey as PatchDesk’s maker and says he supports Windows and ChromeOS for a K–12 district and has nearly twelve years of software support experience. |
| Security | The project says Bugzilla uses Perl taint mode to help prevent SQL injection, has protections against cross-site scripting, hides group-restricted information, and locks accounts after a few failed password guesses. | PatchDesk says databases are encrypted at rest, connections use TLS/SSL, passwords are hashed with bcrypt, and row-level security isolates organizations’ data. |
| Support | Bugzilla is community supported; help is available through a mailing list and chat rooms, while the project says it does not directly offer commercial support. | The SLA says support requests receive an initial response within 24 hours on business days, with critical availability incidents targeted within four hours. |
Plans
In their own words
Bugzilla
Bugzilla is a self-hosted, web-based system for tracking defects, issues, enhancements, and other product change requests. It is free and open source, and runs on Linux, macOS, and Windows, with API access. Its search ranges from full-text queries to advanced searches, including time-based criteria. Users can choose which bug-change emails they receive, and scheduled search reports can be sent as often as every fifteen minutes. Reports can include tables and graphs, and can be exported as CSV. Administrators can tailor workflows, statuses, resolutions, and fields, then extend an installation with templates and extensions. Groups control who can view or edit bugs; an insider group can make comments and attachments private. Bugzilla supports XML-RPC and JSON-RPC services, several authentication methods, and MySQL, PostgreSQL, or Oracle databases. Its Patch Viewer connects with LXR, CVS, and Bonsai. Support is community-based through mailing lists and chat rooms; the project does not directly provide commercial support.