BuildBetter vs Feedbackly
BuildBetter
buildbetter.aiFeedbackly
feedbackly.comSide by side
| Figure | BuildBetter | Feedbackly |
|---|---|---|
| Price from | $7.99/mo | €16.58/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 5 | 9 |
| Spec score · Voice of Customer Software | 7.8 (#9) | 8.5 (#3) |
| Integrations | The integrations page lists 140+ integrations, including Zoom, Google Meet, Slack, Zendesk, Intercom, Salesforce, HubSpot, Jira, Linear, and GitHub. | Feedbackly offers REST API and SOAP API connections, and says its Salesforce integration can trigger targeted surveys and return feedback data to accounts. |
| Support | Email support is included in all plans; Explorer and Pro include Slack priority support, while Enterprise includes a dedicated success team. | Plan support ranges from Help Center and live chat on Single to email support on Pro and phone support plus a personal Customer Success Manager on Custom. |
Plans
BuildBetter
- Hobby$7.99 a month
- Starter$134 a month
- Explorer$314 a month
- Pro$17,280 a year
- Enterprise & HeadlessPriced on request
Feedbackly
- Single€249 a month
- Pro€499 a month
- CustomPrice not published
- Single (annual billing)€199 a year
- Single (monthly)€249 a month
- Pro (annual billing)€399 a year
- Pro (monthly)€499 a month
- Custom (annual billing)Priced on request
- Custom (monthly)Priced on request
In their own words
BuildBetter
BuildBetter brings customer conversations and company context together so teams can turn feedback into work across product, sales, success, support, and engineering. It captures calls, tickets, documents, Slack feedback, and other connected sources, maps signals to accounts, and links answers to their sources. Its tools include signals, clusters, reports, dashboards, knowledge, workflows, document generation, triage, projects, and prototyping. BuildBetter lists 140+ integrations, including Zoom, Google Meet, Slack, Zendesk, Salesforce, Jira, Linear, and GitHub. Its REST API can move data, query connected sources, manage taxonomy and context, and build a product knowledge base. BuildBetter says its AOT model classifies qualitative data with 99% accuracy. Plans have unlimited seats, but feature access and annual credit allowances vary, and unused credits expire at the end of each allowance period. Paid plans start at $95.88/yr; there is no free plan. Platforms listed are API, iOS, macOS, and web. BB Mobile is an iOS recording app in beta.
Feedbackly
Feedbackly is a customer experience platform for gathering, analyzing and acting on feedback across customer touchpoints. Its Emotional Value Index (EVI®) measures customer emotions alongside NPS and CSAT. Surveys can be distributed online or offline through SMS, email, QR codes, web popups, embedded forms and Feedbackly Terminal; additional channels include in-app, Slack, social media, iPads and tablets. Survey tools include multilingual forms, templates, behavioral targeting, automated distribution and question logic. Analytics include live results, open-text and root-cause analysis, customer and employee journey views, and EVI analysis. Feedbackly offers REST and SOAP connections, and says its Salesforce integration can trigger targeted surveys and return feedback data to accounts. The maker states that it is GDPR compliant and describes personal-data expiration and deletion tools, staff-access audit trails and subcontractor audits. An accessible survey theme is stated to comply with WCAG 2.1. Single includes 5,000 responses per year; Pro includes 20,000, and Custom has unlimited responses. Single is listed at €199 a year when billed annually, and a 14-day trial is available. There is no free plan.