BuilderBot Cloud vs Chatbase
BuilderBot Cloud
builderbot.cloudChatbase
chatbase.coSide by side
| Figure | BuilderBot Cloud | Chatbase |
|---|---|---|
| Price from | $39.99/mo | $40/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 9 |
| Spec score · Chatbot Builders | 8.3 (#84) | 9.3 (#3) |
| Company identity | The privacy policy identifies the company as BuilderBot Cloud, LLC and gives its address as 1111b South Governors Avenue, STE 23416, Dover, Delaware 19904, United States. | The privacy policy identifies the legal entity as Chatbase Inc. at 2261 Market Street, San Francisco, California. |
| Deployment channels | multichannel | multichannel |
| Free plan | No | Yes |
| Human handoff | Yes | The helpdesk supports escalation to humans while preserving the conversation transcript and context. |
| Integrations | The platform describes native Chatwoot integration and support for webhooks and a REST API. | Listed integrations include Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Help Scout, HubSpot, Salesforce, WhatsApp, Messenger, Instagram, Slack, Twilio, SIP, Shopify, Adobe Commerce, Stripe, WordPress, Notion, Zapier, Make, Calendly and Cal.com. |
| Knowledge-base answers | Yes | Yes |
| Product | BuilderBot Cloud is a no-code SaaS for creating, managing, and deploying AI chatbots for WhatsApp and Instagram. | Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice. |
| Security | The homepage states that communications use TLS 1.2+ encryption, and the FAQ says data is encrypted at rest with restricted access. | Chatbase states GDPR compliance, SOC 2 Type II auditing, HIPAA eligibility, encryption in transit and at rest, regular backups and data that is not used to train shared models. |
| Paid from | 39.99 | 40 |
| Visual builder | Users design conversation flows with a visual drag-and-drop editor, including questions, conditions, and human handoffs. | No |
Plans
BuilderBot Cloud
- FreeFree
- Starter$39.99 a month
- Pro$79.99 a month
- Custom$119.85 a month
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
In their own words
BuilderBot Cloud
BuilderBot Cloud has no write-up on Specifiction yet; its figures are above.
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.