ByondVoice vs Nextiva
ByondVoice
byondvoice.comNextiva
nextiva.comSide by side
| Figure | ByondVoice | Nextiva |
|---|---|---|
| Price from | — | $15/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 7 | 8 |
| Spec score · Cloud PBX Software | 8.2 (#12) | 8.8 (#7) |
| Spec score · Business Phone Systems | 7.6 (#134) | 9.3 (#2) |
| Auto attendant | Yes | Yes |
| Business numbers | multiple | multiple |
| Call routing | custom | Administrators can route inbound calls using configured criteria, transfer calls and conference participants through the app. |
| Desktop and mobile apps | Yes | Yes |
| Headquarters | Singapore | Scottsdale, Arizona, United States |
| Product | ByondVoice is a cloud hosted business phone system (UCaaS) with a hosted PBX. | Nextiva describes its cloud phone system as a hosted VoIP PBX for business communications. |
| Security | The maker says SIP signaling and call audio are encrypted end to end using TLS/SRTP on the edge SBC. | Nextiva says its data centers are independently audited and calls are encrypted with TLS and SRTP; it lists SOC 2, PCI-DSS, HIPAA with signed BAAs, GDPR, and HITRUST. |
| Support | The site offers a live walkthrough tailored to a team's size and call volumes and provides a demo booking form. | The cloud phone system pricing page says all plans include 24/7 customer support. |
| Voicemail | Voicemail supports per-extension and group mailboxes, transcription, email delivery and visual voicemail in the portal. | Voicemail includes transcription, alerts and options to download, forward or listen to messages in the app. |
| Voicemail transcription | Yes | Yes |
Plans
ByondVoice
- StarterPrice not published
- BusinessPrice not published
- EnterprisePrice not published
- ResellerPrice not published
- Local number rental$1 a month
- National number rental$2 a month
- Toll-free number rental$3 a month
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
In their own words
ByondVoice
ByondVoice has no write-up on Specifiction yet; its figures are above.
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.