Call Optix vs Sprinklr Service
Call Optix
calloptix.com
Sprinklr Service
sprinklr.comSide by side
| Figure | Call Optix | Sprinklr Service |
|---|---|---|
| Price from | $149/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 1 |
| Spec score · Customer Service QA Software | 8.2 (#8) | 7.5 (#15) |
| Compliance | Compliance Monitoring is an optional add-on that checks calls against defined rules and supports script adherence scoring, disclosure detection, and audit-ready call archives. | Sprinklr says it maintains SOC 1 Type II, SOC 2 Type II, PCI DSS and ISO 27001 certifications, as well as FedRAMP authorization. |
| Headquarters | The privacy policy gives the company location as Sector 118, Mohali, Punjab, India. | New York, New York, USA |
| Product | Call Optix describes itself as an AI-powered call analytics and intelligence platform for analyzing conversations, coaching teams, and streamlining workflows. | Sprinklr Service is an AI-native contact center solution for customer experiences across voice, social and digital channels. |
Plans
Call Optix
- Starter$149 a month
- Growth$599 a month
- Scale$1,499 a month
- EnterprisePriced on request
In their own words
Call Optix
Call Optix analyzes calls for sales teams, call centers, customer success teams, and small businesses. Core features include transcription with speaker identification, automated summaries, sentiment analysis, and dynamic tagging. Sales tools cover pipeline and deal management, performance scorecards, revenue intelligence, automated task creation, and a coaching hub. Growth and higher plans add objection handling, pain point extraction, competitor mention intelligence, and automated coaching triggers. An optional Compliance Monitoring add-on checks calls against defined rules and supports script adherence scoring, disclosure detection, and audit-ready archives. Listed voice sources include Twilio, RingCentral, Aircall, JustCall, OpenPhone, CallHippo, and MyOperator; custom sources can connect via API. CRM destinations include HubSpot, Salesforce, Zoho CRM, Pipedrive, and others. Call Optix also offers a REST API, real-time webhooks, and Zapier connections to more than 5,000 tools. Plans start at $149/mo. Its 14-day free trial includes full feature access for the first 100 calls and requires no credit card. Platforms listed are API and web.
Sprinklr Service
Sprinklr Service has no write-up on Specifiction yet; its figures are above.