Call Tracker vs CallRail
Call Tracker
calltracker.io
CallRail
callrail.comSide by side
| Figure | Call Tracker | CallRail |
|---|---|---|
| Price from | $37/mo | $50/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 3 | 6 |
| Spec score · Call Tracking Software | 8.0 (#16) | 9.1 (#2) |
| API | The API is read-only for call metrics, and webhooks provide real-time updates. | API access is included in all plans, with additional monthly charges for usage above 1,500 API calls. |
| Integrations | The integrations page lists Facebook Offline Events, Google Ads, Google Analytics, Nomorobo, API and webhooks, WordPress, and Zapier. | CallRail lists integrations including Google Ads, Google Analytics 4, Google Business Profile, HubSpot, Salesforce and Freshpaint. |
| Security | The privacy policy says personal information is stored behind secured networks with limited access, sensitive credit information is encrypted via SSL, and transactions are processed by a gateway provider rather than stored or processed on its servers. | CallRail states that it has SOC 2 compliance and publishes HIPAA and GDPR materials. |
| Support | The site lists support by email at [email protected] and links to help documentation. | The help center contains feature-specific articles covering call recording, downloads, deletion, playback and troubleshooting. |
Plans
CallRail
- Lead Tracking$50 a month
- AI Voice Assistant$95 a month
- Lead Tracking Complete$95 a month
- Voice Assist$95 a month
- Lead Conversion$150 a month
- Lead Conversion Complete$195 a month
In their own words
Call Tracker
Call Tracker has no write-up on Specifiction yet; its figures are above.
CallRail
CallRail connects calls, texts, and forms with marketing campaigns and customer attribution. Its Call Tracking feature links calls and texts to campaigns and provides lead-journey insights. A JavaScript snippet can replace website phone numbers with tracking numbers based on a visitor’s tracked source. Plans include call tracking, recording, and routing, with options for form attribution, transcripts, keyword analysis, summaries, sentiment analysis, and conversion tagging. Voice Assist provides 24/7 lead intake and qualification and starts at $95/month; pricing details also list an additional $1 per call after 50 Voice Assist calls lasting more than 15 seconds, alongside Lead Tracking starting at an additional $55. API access is included in all plans, with additional monthly charges above 1,500 API calls. The iOS and Android app includes call logs, recordings, transcripts, summaries, outbound calls through tracking numbers, and text messaging, but is available only in the United States and Canada. Lead Tracking costs $50 a month plus additional usage; there is no free plan, and a 14-day trial is listed.