Call Tracker vs PBXDom
Call Tracker
calltracker.ioPBXDom
pbxdom.comSide by side
| Figure | Call Tracker | PBXDom |
|---|---|---|
| Price from | $37/mo | $99/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 7 |
| Spec score · Call Tracking Software | 8.0 (#16) | 8.7 (#4) |
| API | The API is read-only for call metrics, and webhooks provide real-time updates. | A REST API at api.pbxdom.com exposes calls, reports, widgets and charts; API access is limited to Advanced and Enterprise. |
| Security | The privacy policy says personal information is stored behind secured networks with limited access, sensitive credit information is encrypted via SSL, and transactions are processed by a gateway provider rather than stored or processed on its servers. | PBXDom’s security page describes a local collector forwarding PBX call records to hosted reporting, and explicitly says that page implies no certification or compliance status. |
| Support | The site lists support by email at [email protected] and links to help documentation. | The pricing page lists email support on Basic, Pro, and Scale, and phone support on Advanced and Enterprise. |
Plans
PBXDom
- Basic$99 a month
- Pro$199 a month
- Scale$499 a month
- Advanced$1,199 a month
- Enterprise on-premises$60,000 a year
- Enterprise on-premises version$60,000 a year
- EnterprisePriced on request
In their own words
Call Tracker
Call Tracker has no write-up on Specifiction yet; its figures are above.
PBXDom
PBXDom turns call records from an existing phone system into analytics dashboards, 911 alerts, and call accounting. It is aimed at IT teams maintaining current systems, including legacy phone systems, rather than replacing a PBX. Dashboards can use more than 70 widgets and report on call volumes, missed calls, and extension activity. Call accounting estimates costs by extension and department, with reports for comparison against a carrier bill. A collector reads records over serial, IP, or file-based connections and sends them to PBXDom’s cloud. Listed phone-system brands include Cisco, Avaya, Mitel, Panasonic, 3CX, and Asterisk/FreePBX. Alerts for a 911 call can use email, SMS, automated voice, Slack, and Zapier, with channels varying by plan. Plans start at $99 a month, billed monthly, and a 14-day trial is available. Retention ranges from one year on Basic to five or more years on Enterprise. Platforms listed include Android, iOS, Linux, Windows, web, API, and self-hosted.