CallBack CRM vs Freshsales
CallBack CRM
callbackcrm.com
Freshsales
freshworks.comSide by side
| Figure | CallBack CRM | Freshsales |
|---|---|---|
| Price from | $97/mo | $9/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 2 | 7 |
| Spec score · Voicemail Drop Software | 8.5 (#8) | 9.2 (#3) |
| Integrations | The maker's site lists Zapier, Zoom, Meta Ads, Google Ads, and API and webhooks under Integrations. | Freshsales integrates with more than 100 apps through the Freshworks Marketplace and provides APIs for custom integrations. |
| Support | The site offers one-on-one demos and links to a support center for customization and technical help. | Freshsales support documentation includes integration guides for QuickBooks, Xero, Google contacts, SMS, Jira, Shopify, Microsoft Teams, WooCommerce, and Freshworks products. |
Plans
Freshsales
- FreeFree
- Growth$9 a month
- Pro$39 a month
- Enterprise$59 a month
- Growth$108 a year
- Pro$468 a year
- Enterprise$708 a year
In their own words
CallBack CRM
CallBack CRM is an AI-powered CRM for life, health, Medicare, and property and casualty insurance agents. It organizes leads with custom product pipelines, lead scoring, contact logs, notes, task assignment, and round-robin routing. Its AI engine is described as following up with new leads within 60 seconds, around the clock, through SMS, email, or voicemail drop. Communications features also include email campaigns, a unified inbox, and social messaging. The maker describes more than 50 features spanning CRM, marketing automation, communications, AI, digital signatures, invoicing, websites, forms, calendars, and a mobile app. Listed integrations include Zapier, Zoom, Meta Ads, Google Ads, API, and webhooks. The web app runs in Chrome, Safari, Firefox, or Edge, and apps are listed for iOS, Android, Windows, macOS, and Linux. Professional costs $97 a month and has a 14-day free trial. SMS, email, and AI use incur wholesale-rate charges in addition to platform access.
Freshsales
Freshsales is customer relationship management software for sales teams, combining lead management, customer communications, and deal tracking. Teams can capture, qualify, route, and track leads, review contact histories, customize pipeline stages, and forecast revenue. Built-in chat, email, and phone tools bring customer interactions together, while integrations extend channels to Facebook Messenger and WhatsApp Business. Kanban views use drag-and-drop cards. Freddy AI can highlight leads and deals, provide insights, recommend closing actions, and write emails. Automation options include task management, assignment rules, sales sequences, workflows, and internal notifications. Freshsales offers Android and iOS apps with offline mode, voice notes, check-in, Google Maps synchronization, and Gmail and Outlook add-ons. The free plan supports up to 3 users. Growth starts at $9 per user per month, billed annually; Pro is $39 per month and Enterprise is $59 per month, both billed annually. A 21-day trial provides access to the fully loaded CRM, after which accounts are suspended if users do not continue.