CallBack CRM vs Zoho Voice
CallBack CRM
callbackcrm.comZoho Voice
zoho.comSide by side
| Figure | CallBack CRM | Zoho Voice |
|---|---|---|
| Price from | $97/mo | $39/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 2 | 14 |
| Spec score · Voicemail Drop Software | 8.5 (#8) | 8.6 (#7) |
| Integrations | The maker's site lists Zapier, Zoom, Meta Ads, Google Ads, and API and webhooks under Integrations. | Native integrations include Zoho CRM, Desk, Recruit, Bigin, Meeting, Cliq, Zoho One and ManageEngine ServiceDesk Plus. |
| Support | The site offers one-on-one demos and links to a support center for customization and technical help. | The plan comparison lists 24/5 call, chat, and email support across plans, with priority support listed for Contact Center. |
Plans
Zoho Voice
- SoloFree
- Enterprise Telephony - Basic$39 a month
- Standard$49 a month
- Enterprise Telephony - Standard$59 a month
- Enterprise Telephony - Contact Center$79 a month
- Business Phone - Team$120 a month
- Business Phone - Office$360 a month
- Business Phone - Corporate$1,200 a month
- BasicPrice not published
- Contact CenterPrice not published
In their own words
CallBack CRM
CallBack CRM is an AI-powered CRM for life, health, Medicare, and property and casualty insurance agents. It organizes leads with custom product pipelines, lead scoring, contact logs, notes, task assignment, and round-robin routing. Its AI engine is described as following up with new leads within 60 seconds, around the clock, through SMS, email, or voicemail drop. Communications features also include email campaigns, a unified inbox, and social messaging. The maker describes more than 50 features spanning CRM, marketing automation, communications, AI, digital signatures, invoicing, websites, forms, calendars, and a mobile app. Listed integrations include Zapier, Zoom, Meta Ads, Google Ads, API, and webhooks. The web app runs in Chrome, Safari, Firefox, or Edge, and apps are listed for iOS, Android, Windows, macOS, and Linux. Professional costs $97 a month and has a 14-day free trial. SMS, email, and AI use incur wholesale-rate charges in addition to platform access.
Zoho Voice
Zoho Voice is online telephony software for buying phone numbers and making or receiving local and international business calls through Zoho's cloud PBX. It supports inbound and outbound calling, local and toll-free numbers, forwarding, transfers, and direct extension dialing. Contact center tools include multi-level IVR, queues, live monitoring, and listening, whispering, and barging. The service also offers WhatsApp and Telegram messaging; two-way SMS is available for US, Canada, and Australia numbers. Call Intelligence can transcribe recorded calls and summarize intent, sentiment, customer satisfaction, and agent scores. Integrations include Zoho CRM, Desk, Recruit, Bigin, and ManageEngine ServiceDesk Plus Cloud, with Deluge available to connect other apps. Zoho Voice has a free plan and a 15-day free trial without a credit card. Paid plans start at $34/user/mo (annual). It runs on web, Windows, macOS, Linux, iOS, and Android. Zoho Voice is a separate subscription, not included in a Zoho One license. The maker was founded in 1996.