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Zoho Voice

zoho.com

From $39/mo Free plan WebWindowsmacOSLinuxiOSAndroid
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Spec score 9.1 #11 of 167 in Business Phone Systems

What it is

Zoho Voice is online telephony software for buying phone numbers and making or receiving local and international business calls through Zoho's cloud PBX. It supports inbound and outbound calling, local and toll-free numbers, forwarding, transfers, and direct extension dialing. Contact center tools include multi-level IVR, queues, live monitoring, and listening, whispering, and barging. The service also offers WhatsApp and Telegram messaging; two-way SMS is available for US, Canada, and Australia numbers. Call Intelligence can transcribe recorded calls and summarize intent, sentiment, customer satisfaction, and agent scores. Integrations include Zoho CRM, Desk, Recruit, Bigin, and ManageEngine ServiceDesk Plus Cloud, with Deluge available to connect other apps. Zoho Voice has a free plan and a 15-day free trial without a credit card. Paid plans start at $34/user/mo (annual). It runs on web, Windows, macOS, Linux, iOS, and Android. Zoho Voice is a separate subscription, not included in a Zoho One license. The maker was founded in 1996.

Spec sheet

What it does
Zoho Voice is a cloud business phone and contact-center service for local and international internet calling.Read 14 Oct 2026 · zoho.com
Platforms
Zoho Voice offers a web interface, desktop apps for Mac, Windows, and Linux, mobile apps, and a ZDialer extension for Chrome, Firefox, and Edge.Read 8 Oct 2026 · zoho.com
Free plan
YesRead 21 Sep 2026 · zoho.com
Trial
The pricing page offers a 15-day free trial without requiring a credit card.Read 8 Oct 2026 · zoho.com
Paid from
34Read 21 Sep 2026 · zoho.com
Integrations
Native integrations include Zoho CRM, Desk, Recruit, Bigin, Meeting, Cliq, Zoho One and ManageEngine ServiceDesk Plus.Read 14 Oct 2026 · zoho.com
Support
The plan comparison lists 24/5 call, chat, and email support across plans, with priority support listed for Contact Center.Read 8 Oct 2026 · zoho.com
Founded
1996Read 28 Sep 2026 · zoho.com
Audit log limitation
The audit log feature is under development and is not directly accessible, though Zoho says logs can be provided upon request.Read 8 Oct 2026 · zoho.com
BYOC
Bring-your-own-carrier lets customers retain existing numbers and carrier service without porting numbers to Zoho.Read 14 Oct 2026 · zoho.com
Call intelligence
Zoho Voice can transcribe recordings and generate summaries with intent, sentiment, satisfaction and agent scores.Read 14 Oct 2026 · zoho.com
Call monitoring
Supervisors can listen silently, whisper to agents or join a live call in a three-way interaction.Read 14 Oct 2026 · zoho.com
Call queues
Queues can route calls simultaneously or sequentially and expose queue performance measures such as wait time and call duration.Read 14 Oct 2026 · zoho.com
Calling
The service supports inbound and outbound calls, local and toll-free numbers, call forwarding, call transfer, and direct extension dialing.Read 8 Oct 2026 · zoho.com
Company facts
Zoho Corporation is privately held, headquartered in Chennai, India, and LinkedIn lists the company size as 10,001 or more employees.Read 14 Oct 2026 · linkedin.com
Company founding and legal name
Crunchbase lists the legal name as Zoho Corporation Pvt. Ltd. and says Zoho was founded in 1996 by Sridhar Vembu.Read 14 Oct 2026 · crunchbase.com
Contact center
Contact center features include multi-level IVR, call queues, live call monitoring, and listening, whispering, and barging.Read 8 Oct 2026 · zoho.com
Core telephony
The service supports inbound and outbound calling, virtual personal, local and toll-free numbers, call-detail records, voicemail and recording.Read 14 Oct 2026 · zoho.com
Data retention
For deleted or inactive account data, the stated retention period is generally 90 days before removal from the active database, followed by permanent deletion from backups after another 90 days.Read 8 Oct 2026 · zoho.com
Desktop availability
Downloadable desktop clients are offered for Apple Silicon and Intel Macs, 32-bit and 64-bit Windows, and 64-bit Linux.Read 14 Oct 2026 · zoho.com
Developer documentation
Zoho provides API reference pages plus setup, admin, user, developer and resource documentation, and advertises SDKs for custom integrations.Read 14 Oct 2026 · zoho.com
Encryption and audit logs
Zoho says sensitive data is protected with encryption and that audit logs record account changes and communications, although direct audit-log access is still under development.Read 14 Oct 2026 · zoho.com
IVR
Multilevel interactive voice-response trees route callers to teams or agents and can use text-to-speech or uploaded audio.Read 14 Oct 2026 · zoho.com
Licence and hosting model
The terms describe Zoho Voice as an online cloud service accessed through an account or API, with restrictions against reverse engineering and redistribution; no self-hosted edition is stated.Read 14 Oct 2026 · zoho.com
Limit: API and agent access
A Capterra reviewer reports a limited API and says telephony agents cannot access the main-line voicemail.Read 14 Oct 2026 · capterra.com
Limit: call quality and reliability
Reviews mention intermittent call connectivity, broken-up audio, delayed audio and unreliable voicemail playback.Read 14 Oct 2026 · capterra.com
Limit: product scope
TechRadar found no video calling, limited integrations and limited internal collaboration tools in Zoho Voice itself.Read 14 Oct 2026 · techradar.com
Limit: setup complexity
Reviewers report that configuration and migration require substantial effort and that the product is not plug-and-play.Read 14 Oct 2026 · softwareadvice.com
Limit: SMS and search
App and review feedback cites weak SMS capabilities, intermittent MMS, poor contact/search behavior and missing group messaging.Read 14 Oct 2026 · apps.apple.com
Messaging
Two-way local SMS/MMS is supported for US and Canadian numbers, while one-way SMS is available internationally; WhatsApp and Telegram channels are offered.Read 14 Oct 2026 · zoho.com
Network requirement
Zoho Voice states that it requires a minimum internet speed of 5 Mbps for calls.Read 8 Oct 2026 · zoho.com
Platform support
The help center lists web access plus iOS, Android, Windows, macOS and Ubuntu Linux support.Read 14 Oct 2026 · zoho.com
Power dialer
Power Dialer campaigns automate outbound calling and can include up to 40 agents.Read 14 Oct 2026 · zoho.com
Praise: integrations and value
Reviewers repeatedly praise Zoho-suite integration, especially Bigin, CRM and Desk connections, and several describe pricing as good or competitive.Read 14 Oct 2026 · capterra.com
Praise: support
Independent reviewers commonly describe support as responsive or helpful, with GetApp users rating customer support 4.2 out of 5.Read 14 Oct 2026 · getapp.com
Public API
REST APIs use HTTPS and OAuth 2.0 and cover users, contacts, business hours, queues, call logs, power dialer, agent status, recordings, transcription, SMS and integrations.Read 14 Oct 2026 · zoho.com
Rating on Apple App Store
4.4 out of 5 from 397 ratings for ZDialer by Zoho Voice in the US store.Read 14 Oct 2026 · apps.apple.com
Rating on Capterra
4.0 out of 5 from 46 reviews.Read 14 Oct 2026 · capterra.com
Rating on GetApp
4.0 out of 5 from 46 verified reviews.Read 14 Oct 2026 · getapp.com
Rating on Google Play
3.7 out of 5 from about 1.54K reviews for ZDialer by Zoho Voice.Read 14 Oct 2026 · play.google.com
Rating on TrustRadius
9 out of 10 from 1 review.Read 14 Oct 2026 · trustradius.com
Security and compliance
Zoho Voice states that it is GDPR compliant and certified for ISO 27001, ISO 27017, ISO 27018, ISO 27701, SOC 2 Type II, ISO 9001, and ENS at medium level.Read 8 Oct 2026 · zoho.com
Security certifications
Zoho states certification for ISO 27001, ISO 27017, ISO 27018, ISO 27701, ISO 9001, SOC 2 Type II and ENS, and says it is GDPR compliant.Read 14 Oct 2026 · zoho.com
System requirement
Zoho recommends at least 5 Mbps internet speed for seamless calling and supports current Chrome, Firefox, Safari, Edge, Opera, Vivaldi, Arc, SigmaOS and Silk browsers.Read 14 Oct 2026 · zoho.com
Trial limitation
The test number and free credits allow outbound calls during a trial, but incoming calls cannot be tested using that number.Read 8 Oct 2026 · zoho.com
Workflow integrations
Deluge workflows can connect Zoho Voice with non-Zoho services including Slack, HubSpot, Mailchimp and Google services.Read 14 Oct 2026 · zoho.com
Zoho One
Zoho Voice is a separate subscription and is not included in a Zoho One license.Read 8 Oct 2026 · zoho.com

Plans and prices

Solo Free free plan · call charges applicable · dashboard · inbound/outbound calls · voicemail · native Zoho integrations · mobile, desktop and browser apps Read 14 Oct 2026 · zoho.com
Enterprise Telephony - Basic $39 a month per user per month cloud deployment · call charges apply Read 14 Oct 2026 · trustradius.com
Standard $49 a month Billed annually Per admin with 10 telephony agents · agents imported from supported Zoho apps · call charges apply Read 8 Oct 2026 · zoho.com
Enterprise Telephony - Standard $59 a month per admin and 10 telephony agents per month cloud deployment · call charges apply Read 14 Oct 2026 · trustradius.com
Enterprise Telephony - Contact Center $79 a month per admin and 10 telephony agents per month cloud deployment · call charges apply Read 14 Oct 2026 · trustradius.com
Business Phone - Team $120 a month per month up to 10 users · cloud deployment Read 14 Oct 2026 · trustradius.com
Business Phone - Office $360 a month per month up to 30 users · cloud deployment Read 14 Oct 2026 · trustradius.com
Business Phone - Corporate $1,200 a month per month up to 100 users · cloud deployment Read 14 Oct 2026 · trustradius.com
Basic Price not published Monthly or yearly billing options shown Per user/month · call charges apply · unlimited calling in US and Canada only, toll-free excluded Read 8 Oct 2026 · zoho.com
Contact Center Price not published Monthly or yearly billing options shown Per admin with 10 telephony agents · 2,500 free incoming minutes/license/month · 500 free outgoing minutes/license/month Read 8 Oct 2026 · zoho.com
Corporate Price not published Monthly or yearly billing options shown Up to 100 users · call charges apply · 5,000 free outgoing minutes/month Read 8 Oct 2026 · zoho.com
Office Price not published Monthly or yearly billing options shown Up to 30 users · call charges apply · 2,000 free outgoing minutes/month Read 8 Oct 2026 · zoho.com

Every Zoho Voice plan and price →

Strong points and limits

Strong points

  • Supports inbound and outbound business calls.
  • Contact center includes queues, IVR, and live monitoring.
  • WhatsApp and Telegram messaging are available.
  • Free plan and 15-day trial are listed.
  • 24/5 call, chat, and email support across plans.

Limits

  • Paid plans start at $34/user/mo (annual).
  • Incoming calls cannot be tested with the trial number.
  • Calls require a minimum internet speed of 5 Mbps.
  • Zoho Voice is not included in a Zoho One license.

Who it suits

Zoho Voice suits businesses that need cloud calling alongside contact center features, messaging, and CRM integrations. It may also suit teams evaluating a service through its free plan or 15-day trial.

Zoho Voice in depth

Read the full write-up

Zoho Voice is a cloud PBX for business calling, with contact-center tools, messaging and call analysis. It is best suited to teams that want telephony connected to Zoho apps, though Deluge also supports connections to other software. The broad feature set is appealing, but the trial cannot test incoming calls and several plan prices are custom.

Overview

Zoho Voice handles local and international business calls using purchased numbers. It supports inbound and outbound calling, local and toll-free numbers, forwarding, transfers and direct extension dialing. That makes it a plausible choice for teams replacing a basic phone setup with call routing and supervision; the stated minimum internet speed for calls is 5 Mbps.

Key features

Multi-level IVR and call queues help route incoming calls, while live monitoring and listening, whispering and barging give supervisors ways to assist agents. These contact-center controls are more useful to teams managing shared customer calls than to a solo user seeking only a business number.

WhatsApp and Telegram messaging extend communication beyond calls. Two-way SMS is available for numbers in the US, Canada and Australia, so organizations elsewhere should not count on that channel. Call Intelligence transcribes recorded calls and creates summaries with intent, sentiment, customer satisfaction and agent scores, giving teams material to review customer interactions and agent performance.

Native integrations include Zoho CRM, Desk, Recruit, Bigin and ManageEngine ServiceDesk Plus Cloud. Deluge can connect Zoho Voice with Zoho and non-Zoho apps, which broadens its fit beyond teams already using Zoho. Zoho states that the service is GDPR compliant and certified for ISO 27001, ISO 27017, ISO 27018, ISO 27701, SOC 2 Type II, ISO 9001 and ENS at medium level. Its audit log is under development and not directly accessible, though Zoho says logs can be provided on request. Deleted or inactive account data is generally retained for 90 days before removal from the active database, followed by permanent deletion from backups after another 90 days.

Pricing

Zoho Voice has a free plan and paid plans from $34/user/mo (annual). It also offers a 15-day trial without requiring a credit card. During the trial, a test number and free credits support outbound calls, but incoming calls cannot be tested using that number. That restriction leaves an important part of a phone system unproven before purchase.

The plan lineup includes Solo for one user/license. Basic is also for one user/license and includes one free landline number and 1,000 free outgoing minutes per license per month, making it the more defined option for a single user with moderate outbound needs. Standard and Contact Center each include one admin, 10 telephony agents per license and one free landline number; Contact Center is the clearest fit for teams that need the contact-center tools and priority support.

Team includes 10 users per license and one free landline number. Truly Unlimited has flexible pricing tailored to the organization, is available in listed regions, and may have varying toll-free inbound charges. Corporate supports monthly or yearly billing, up to 100 users, call charges and 5,000 free outgoing minutes per month. Solo, Basic, Standard, Contact Center, Team, Truly Unlimited and Corporate have custom pricing; compare the allocation and calling terms to the team’s needs rather than assuming the entry price covers every use case. The plan comparison lists 24/5 call, chat and email support across plans, with priority support for Contact Center. Zoho Voice is a separate subscription, not part of a Zoho One license.

Platforms

Zoho Voice runs on Android, iOS, Linux, macOS, Windows and the web, and is also available as an extension. This range suits teams that need access across desktop and mobile environments.

Who it's for

Zoho Voice is strongest for businesses that want calling, contact-center supervision and conversation analysis in one system, particularly those already using Zoho CRM or its other native integrations. Its plan allocations also cover a single user through larger teams. Buyers should look elsewhere if they need to validate inbound calling during a trial, need two-way SMS outside the supported countries, or require directly accessible audit logs.

Pros and cons

Pros: Broad calling and contact-center controls support both everyday business calling and supervised agent teams.

Pros: Call Intelligence adds transcriptions and scored summaries, while native Zoho integrations and Deluge can connect calls to business workflows.

Cons: The trial tests outbound calls but not incoming calls, limiting evaluation of a core phone workflow.

Cons: Custom pricing across the named plans and varying toll-free inbound charges on Truly Unlimited make cost comparison less straightforward.

Cons: The audit log is not directly accessible, and two-way SMS is geographically limited.

Alternatives

For a broader Business Phone Systems comparison, consider the category directory. Teams focused on voicemail drop can consult Voicemail Drop Software.

Choose Ring.io if its Startup plan’s $120 a month price, annual commitment and two-user minimum suit a team that wants a power dialer. Freshsales is worth considering when a free plan for up to three users or a $9 a month Growth plan billed annually better fits the budget. CloudTalk AI Voice Agent is an alternative for teams seeking an AI receptionist with 50 included minutes, inbound calls and support for 70+ languages.

Dialpad Meetings is the more relevant option when the need is video meetings, with a free plan for core meeting features. Dialpad Support is another paid alternative with a free trial. JustCall Sales Dialer is worth comparing for a paid sales dialer, with a Team plan at $29 a month billed annually and CRM integrations. Zoom Phone offers metered calling starting at $10 per user per month for buyers who prefer a metered plan. Agile CRM is a neutral alternative to consider.

Verdict

Choose Zoho Voice if your team needs business calling with contact-center supervision and call analysis, especially alongside Zoho apps. Its breadth is the main reason to choose it; custom plan pricing and the inability to test inbound calls are the strongest reasons to compare alternatives before committing.

Verdict

Zoho Voice combines business calling, contact center functions, messaging, and call analysis across desktop and mobile platforms. Note the annual starting price, trial inbound-call limitation, and separate Zoho One subscription.

Where Specifiction places it

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