Nextiva vs Zoho Voice
Nextiva
nextiva.comZoho Voice
zoho.comSide by side
| Figure | Nextiva | Zoho Voice |
|---|---|---|
| Price from | $15/mo | $39/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 8 | 14 |
| Spec score · Business Phone Systems | 9.3 (#2) | 9.1 (#11) |
| Spec score · Google Workspace Communication Tools | 8.8 (#5) | 8.6 (#13) |
| Spec score · Cloud Communication Platform | 8.8 (#8) | 8.6 (#13) |
| Integrations | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. | Native integrations include Zoho CRM, Desk, Recruit, Bigin, Meeting, Cliq, Zoho One and ManageEngine ServiceDesk Plus. |
| Public API | Nextiva advertises secure open REST APIs for its contact-center platform to integrate external systems and support multichannel deployments. | REST APIs use HTTPS and OAuth 2.0 and cover users, contacts, business hours, queues, call logs, power dialer, agent status, recordings, transcription, SMS and integrations. |
| Rating on Apple App Store | 4.2 out of 5 from 7.1K ratings for NextivaONE. | 4.4 out of 5 from 397 ratings for ZDialer by Zoho Voice in the US store. |
| Rating on Capterra | 4.6 out of 5 from 919 reviews. | 4.0 out of 5 from 46 reviews. |
| Rating on GetApp | 4.6 out of 5 from 919 reviews. | 4.0 out of 5 from 46 verified reviews. |
| Rating on Google Play | 4.0 out of 5 from 3.52K reviews for NextivaONE. | 3.7 out of 5 from about 1.54K reviews for ZDialer by Zoho Voice. |
| Rating on TrustRadius | 8.5 out of 10 from 397 reviews and ratings. | 9 out of 10 from 1 review. |
| Security and compliance | Nextiva states that its enterprise platform uses ISO 27001-certified data centers, SOC 2 audits, PCI-DSS compliance and HIPAA support with a business-associate agreement. | Zoho Voice states that it is GDPR compliant and certified for ISO 27001, ISO 27017, ISO 27018, ISO 27701, SOC 2 Type II, ISO 9001, and ENS at medium level. |
| Paid from | 15 | 34 |
| Support | The cloud phone system pricing page says all plans include 24/7 customer support. | The plan comparison lists 24/5 call, chat, and email support across plans, with priority support listed for Contact Center. |
| What it does | Nextiva provides a cloud business communications and unified customer-experience platform combining VoIP, messaging, meetings, contact-center functions and customer-data workflows. | Zoho Voice is a cloud business phone and contact-center service for local and international internet calling. |
Plans
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
Zoho Voice
- SoloFree
- Enterprise Telephony - Basic$39 a month
- Standard$49 a month
- Enterprise Telephony - Standard$59 a month
- Enterprise Telephony - Contact Center$79 a month
- Business Phone - Team$120 a month
- Business Phone - Office$360 a month
- Business Phone - Corporate$1,200 a month
- BasicPrice not published
- Contact CenterPrice not published
In their own words
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.
Zoho Voice
Zoho Voice is online telephony software for buying phone numbers and making or receiving local and international business calls through Zoho's cloud PBX. It supports inbound and outbound calling, local and toll-free numbers, forwarding, transfers, and direct extension dialing. Contact center tools include multi-level IVR, queues, live monitoring, and listening, whispering, and barging. The service also offers WhatsApp and Telegram messaging; two-way SMS is available for US, Canada, and Australia numbers. Call Intelligence can transcribe recorded calls and summarize intent, sentiment, customer satisfaction, and agent scores. Integrations include Zoho CRM, Desk, Recruit, Bigin, and ManageEngine ServiceDesk Plus Cloud, with Deluge available to connect other apps. Zoho Voice has a free plan and a 15-day free trial without a credit card. Paid plans start at $34/user/mo (annual). It runs on web, Windows, macOS, Linux, iOS, and Android. Zoho Voice is a separate subscription, not included in a Zoho One license. The maker was founded in 1996.