NFON Cloudya vs Zoho Voice
NFON Cloudya
nfon.comZoho Voice
zoho.comSide by side
| Figure | NFON Cloudya | Zoho Voice |
|---|---|---|
| Price from | €4.50/mo | $39/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 14 |
| Spec score · Business Phone Systems | 9.3 (#3) | 9.1 (#11) |
| Call queues | Call queues keep callers waiting with recorded music or messages when staff are busy. | Queues can route calls simultaneously or sequentially and expose queue performance measures such as wait time and call duration. |
| Founded | 2007 | 1996 |
| Free plan | No | Yes |
| IVR | Interactive voice response menus let callers navigate to departments using keypad selections. | Multilevel interactive voice-response trees route callers to teams or agents and can use text-to-speech or uploaded audio. |
| Rating on Apple App Store | 5.0 out of 5 from 4 ratings | 4.4 out of 5 from 397 ratings for ZDialer by Zoho Voice in the US store. |
| Rating on Capterra | 4.0 out of 5 from 19 reviews | 4.0 out of 5 from 46 reviews. |
| Rating on GetApp | 4.0 out of 5 from 19 reviews | 4.0 out of 5 from 46 verified reviews. |
| Security certifications | NFON lists ISO 27001, ISO 9001, BSI C5 Type 1/2 and ISO 50001 certifications. | Zoho states certification for ISO 27001, ISO 27017, ISO 27018, ISO 27701, ISO 9001, SOC 2 Type II and ENS, and says it is GDPR compliant. |
| What it does | Cloudya is NFON’s cloud-hosted business phone system with voice, video, PBX and collaboration functions. | Zoho Voice is a cloud business phone and contact-center service for local and international internet calling. |
Plans
NFON Cloudya
- Cloudya Business Standard License€6.80, paid once
- Cloudya Business Premium License€9.90, paid once
- Cloud Business Telephony€4.50 a month
- NFON Cloud TelephonyPriced on request
Zoho Voice
- SoloFree
- Enterprise Telephony - Basic$39 a month
- Standard$49 a month
- Enterprise Telephony - Standard$59 a month
- Enterprise Telephony - Contact Center$79 a month
- Business Phone - Team$120 a month
- Business Phone - Office$360 a month
- Business Phone - Corporate$1,200 a month
- BasicPrice not published
- Contact CenterPrice not published
In their own words
NFON Cloudya
NFON Cloudya has no write-up on Specifiction yet; its figures are above.
Zoho Voice
Zoho Voice is online telephony software for buying phone numbers and making or receiving local and international business calls through Zoho's cloud PBX. It supports inbound and outbound calling, local and toll-free numbers, forwarding, transfers, and direct extension dialing. Contact center tools include multi-level IVR, queues, live monitoring, and listening, whispering, and barging. The service also offers WhatsApp and Telegram messaging; two-way SMS is available for US, Canada, and Australia numbers. Call Intelligence can transcribe recorded calls and summarize intent, sentiment, customer satisfaction, and agent scores. Integrations include Zoho CRM, Desk, Recruit, Bigin, and ManageEngine ServiceDesk Plus Cloud, with Deluge available to connect other apps. Zoho Voice has a free plan and a 15-day free trial without a credit card. Paid plans start at $34/user/mo (annual). It runs on web, Windows, macOS, Linux, iOS, and Android. Zoho Voice is a separate subscription, not included in a Zoho One license. The maker was founded in 1996.