Microsoft Teams vs Zoho Voice
Microsoft Teams
microsoft.comZoho Voice
zoho.comSide by side
| Figure | Microsoft Teams | Zoho Voice |
|---|---|---|
| Price from | $0.33/mo | $39/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 17 | 14 |
| Spec score · Business Phone Systems | 9.5 (#1) | 9.1 (#11) |
| Spec score · Google Workspace Communication Tools | 9.0 (#3) | 8.6 (#13) |
| Spec score · Cloud Communication Platform | 9.0 (#5) | 8.6 (#13) |
| Founded | 1975 | 1996 |
| Free plan | Yes | Yes |
| Integrations | Microsoft 365,SharePoint,OneDrive,Outlook,Exchange,Planner,Forms,Power BI,OneNote,Power Apps,Power Automate,LinkedIn | Native integrations include Zoho CRM, Desk, Recruit, Bigin, Meeting, Cliq, Zoho One and ManageEngine ServiceDesk Plus. |
| Supported platforms | web,Windows,macOS,Linux,iOS,Android | Zoho Voice offers a web interface, desktop apps for Mac, Windows, and Linux, mobile apps, and a ZDialer extension for Chrome, Firefox, and Edge. |
Plans
Microsoft Teams
- Microsoft Teams FreeFree
- Microsoft Teams Essentials$4 a year
- Microsoft 365 Business Basic$7 a year
- Microsoft 365 Business Standard with Copilot$23.50 a year
- Microsoft Teams Phone StandardPriced on request
- Microsoft Teams Phone StandardPrice not published
- Teams Phone with pay-as-you-go callingPrice not published
- Teams Phone with pay-as-you-go callingPriced on request
- Teams Phone with Calling PlanPrice not published
- Teams Phone with Calling PlanPriced on request
Zoho Voice
- SoloFree
- Enterprise Telephony - Basic$39 a month
- Standard$49 a month
- Enterprise Telephony - Standard$59 a month
- Enterprise Telephony - Contact Center$79 a month
- Business Phone - Team$120 a month
- Business Phone - Office$360 a month
- Business Phone - Corporate$1,200 a month
- BasicPrice not published
- Contact CenterPrice not published
In their own words
Microsoft Teams
Microsoft Teams brings chat, channels, calls, meetings, and screen sharing together, with guest access and unlimited message history. People can join meetings as guests without a Teams account, and free users can sign in with an email address or phone number without a subscription. Free group meetings and calls last up to 60 minutes; one-to-one calls have no time limit. The free plan lists 100 participants and 5 GB of cloud storage. Teams runs on Android, iOS, Linux, macOS, Windows, and the web. Its listed integrations include Microsoft 365, SharePoint, OneDrive, Outlook, Exchange, Planner, Forms, Power BI, OneNote, Power Apps, Power Automate, and LinkedIn; Teams also has over 250 integrated business apps. Business plans support up to 300 users or people, include encryption for meetings, chats, calls, and files, and can include recordings and transcripts. Business plans list 1 TB per user for Business Basic and 10 GB per user for Teams Essentials. Essentials is $4 a year, billed at $4.00 per user/month, paid yearly; Business Basic is $7 a year, billed at $7.00 per user/month, paid yearly.
Zoho Voice
Zoho Voice is online telephony software for buying phone numbers and making or receiving local and international business calls through Zoho's cloud PBX. It supports inbound and outbound calling, local and toll-free numbers, forwarding, transfers, and direct extension dialing. Contact center tools include multi-level IVR, queues, live monitoring, and listening, whispering, and barging. The service also offers WhatsApp and Telegram messaging; two-way SMS is available for US, Canada, and Australia numbers. Call Intelligence can transcribe recorded calls and summarize intent, sentiment, customer satisfaction, and agent scores. Integrations include Zoho CRM, Desk, Recruit, Bigin, and ManageEngine ServiceDesk Plus Cloud, with Deluge available to connect other apps. Zoho Voice has a free plan and a 15-day free trial without a credit card. Paid plans start at $34/user/mo (annual). It runs on web, Windows, macOS, Linux, iOS, and Android. Zoho Voice is a separate subscription, not included in a Zoho One license. The maker was founded in 1996.