CallFinder vs Scorebuddy Conversation Analytics
CallFinder
mycallfinder.comScorebuddy Conversation Analytics
scorebuddycx.comSide by side
| Figure | CallFinder | Scorebuddy Conversation Analytics |
|---|---|---|
| Price from | — | $24/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 1 | 9 |
| Spec score · Customer Service QA Software | 7.3 (#19) | 8.4 (#6) |
| Spec score · Call Center Speech Analytics Software | 7.3 (#20) | 8.3 (#7) |
| Spec score · Contact Center Quality Assurance Software | 7.4 (#13) | 8.3 (#6) |
| Founded | 1990 | ScorebuddyCX says it was founded in 2012. |
| Headquarters | South Burlington, Vermont, United States | Dublin, Ireland |
| Integrations | CallFinder says it works with any telephony system and call recording provider, using API access to ingest call recordings and metadata. | Listed connectors include Genesys, Intercom, Amazon Connect, Salesforce, HubSpot, NICE CXone, Assembled, LivePerson, Kustomer, Freshdesk, Zendesk, Aircall, Five9, Talkdesk, Dixa and LiveChat. |
| Reporting | Analytics reports can be customized and shared with QA teams, agents, and decision makers. | The service includes more than 30 prebuilt reports plus customizable BI dashboards and scheduled report distribution. |
| Security | CallFinder says it is SOC 2 compliant and applies application- and user-level protections to limit access to confidential information. | Scorebuddy states that it is ISO 27001:2022 certified and SOC 2 Type 2 compliant. |
| What it does | CallFinder uses automated speech analytics to turn recorded customer conversations into insights for agent coaching, productivity, and customer experience. | ScorebuddyCX is an AI-powered contact-center quality-assurance and customer-experience intelligence platform combining QA, conversation analytics, coaching and learning. |
Plans
Scorebuddy Conversation Analytics
- Foundation$24 a month
- Accelerate$32 a month
- Elite$41 a month
- AcceleratePriced on request
- AcceleratePriced on request
- ElitePriced on request
- ElitePriced on request
- FoundationPriced on request
- FoundationPriced on request
In their own words
CallFinder
CallFinder has no write-up on Specifiction yet; its figures are above.
Scorebuddy Conversation Analytics
Scorebuddy Conversation Analytics analyzes customer interactions to help teams understand why people make contact, how they feel, and what the wider business should learn. It describes AI analysis across all interactions and channels, with contact-driver volumes and trends for investigating changes. Sentiment analysis tracks how sentiment evolves alongside customer effort scores and NPS. Teams can define topics using keyword logic and apply them to historical conversations. The product also lists automatic topic detection, intent detection, journey analysis, conversation search, compliance monitoring, and compliance reviews. Its quality tools include AI-assisted scoring, calibration, agent coaching, and coaching workflows. Conversation Analytics is an Elite plan feature, alongside AI voice transcription, Salesforce and Open API integration, SSO, and selectable EU, US, or UK data regions. Scorebuddy lists integrations including Intercom, Genesys, Amazon Connect, Salesforce, HubSpot, Zendesk, and others. Pricing depends on user count and package, with flexible annual contracts; prices are on request. A guided 14-day free trial is available. The product is intended for contact-center CX and operations leaders as well as product managers, marketers, and senior leaders.