CallHub vs GoTo Contact Center
CallHub
callhub.io
GoTo Contact Center
goto.comSide by side
| Figure | CallHub | GoTo Contact Center |
|---|---|---|
| Price from | $0.05/mo | $29.95/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 2 |
| Spec score · Call Center Software | 8.9 (#12) | 8.9 (#8) |
| API | The public API uses regional HTTPS endpoints under api-[region].callhub.io/v1/, JSON responses, and token authorization; it supports contacts, campaigns, and webhooks. | GoTo publishes APIs for calls, messaging, call events, queue analytics, contact-center agent history, phone administration and webhooks. |
| Channels | Its platform includes call center software, voice broadcasts, text broadcasts, text-to-join, email outreach, and workflows. | The broader GoTo Connect CX offering lists WhatsApp, social messaging, SMS campaigns, web chat, and surveys. |
| Documentation | CallHub publishes an API reference with endpoint groups for contacts, webhooks, call-center campaigns, peer-to-peer texting, numbers, schemas, and agent consoles. | GoTo provides a developer portal with guides, API references, status information and a changelog, plus a separate support site and community forum. |
| Headquarters | Washington, DC, United States | Boston, Massachusetts, United States |
| Integrations | Direct integrations include NGP VAN, NationBuilder, Action Network, PDI, Salesforce, EveryAction, CiviCRM, Blackbaud, Blue State Digital, and Freshsales. | Published integrations include Salesforce, Google, Zendesk, Slack, HubSpot and ServiceNow. |
| Mobile apps | CallHub provides mobile apps for Android and iOS, and lists support for iPhones running iOS 12 or later and Android 10 or later. | GoTo's download center lists mobile apps for iOS and Android. |
| Rating on Apple App Store | 4.6 out of 5 from 506 ratings | 4.8 out of 5 from 143,000 ratings |
| Rating on Capterra | 4.4 out of 5 from 251 reviews | 4.5 out of 5 from 671 reviews |
| Rating on G2 | 4.8 out of 5 from 35 reviews | 4.4 out of 5 from 1,422 reviews |
| Rating on Google Play | 4.4 out of 5 from 272 reviews | 4.8 out of 5 from 153,000 reviews |
| Rating on Software Advice | 4.4 out of 5 from 251 reviews | 4.5 out of 5 from 671 reviews |
| Rating on Trustpilot | 2.6 out of 5 from 4 reviews | 2 out of 5 from 5,204 reviews |
| Security and compliance | CallHub states that it is SOC 2, GDPR, ISO 27001, and HIPAA compliant. | GoTo's trust center provides compliance and control documents, privacy information, AI-governance material, security information and a status-page link. |
| Support | Essential includes live chat support; Scale offers priority support and an optional assigned Customer Success Manager. | GoTo Connect plans include 24/7 customer support. |
Plans
GoTo Contact Center
- Contact CenterPriced on request
- GoTo Connect$29.95 a month
In their own words
CallHub
CallHub provides campaign and digital organizing tools for calling, broadcasts, texting, relational organizing, and workflow automation. Its channels include call center software, text and voice broadcasts, text-to-join, email outreach, and workflows. Phone banking offers predictive, power, auto, and preview dialers, along with branching scripts, inbound and patch-through calls, and AI-powered Smart Insights. Peer-to-peer texting can send initial messages automatically and includes trackable shortened links, profanity filtering, surveys, and data integration. Listed integrations include NationBuilder, Blackbaud, NGP VAN, Action Network, CiviCRM, Salesforce, Freshsales, Zapier, and OSDI; the API supports custom two-way data flows with another app. CallHub has Android and iOS apps, plus a web product compatible with Windows and Mac. Essential is listed at $0.05 a month at standard rates, with free credits to get started, and limits of 10,000 contacts and 10 agents. Scale lists unlimited contacts and agents, but no price is given.
GoTo Contact Center
GoTo Contact Center is a cloud contact center for inbound and outbound calling, with omnichannel digital channels. Its Contact Center plan includes an agent dashboard, integrated softphone, AI chat analysis and supervisor reporting tools. Teams can assign skills, tag work and route calls by priority; other listed functions include call wrap-up, queue callbacks and an auto dialer. Supervisors can monitor and coach agents, and co-browsing is included. The product also offers an IVR builder, auto attendant, custom call routing, voicemail transcription and multiple business numbers. Real-time reporting and analytics help teams track performance, while intelligent routing and callback queues are intended to direct customers and reduce waiting. GoTo’s broader Connect CX offering lists WhatsApp, social messaging, SMS campaigns, web chat and surveys. Integrations include Salesforce, Google, Zendesk, Slack, HubSpot and ServiceNow. The service runs on web, Windows, macOS, Android and iOS, with desktop and mobile apps available. Contact Center has no free plan; pricing is available on request. GoTo reports 99.999% availability for the cloud service.