Callmaker vs Channels
Callmaker
callmaker.se
Channels
channels.appSide by side
| Figure | Callmaker | Channels |
|---|---|---|
| Price from | €5.75/mo | $24/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | — |
| Plans published | 7 | 2 |
| Spec score · Sales Dialer Software | 9.0 (#3) | 8.2 (#9) |
| Integrations | Callmaker connects through Zapier to more than 9,000 apps and also offers webhooks and an API. | The maker lists Shopify, Pipedrive, Magento, Integromat, HubSpot, Zendesk, Clientify, and Zapier integrations. |
| Intended users | Callmaker says its dialer is designed to work for teams from 3 to 30 agents and that its predictive dialer can work from one agent for B2C sales. | Channels says it serves online businesses of any size or industry and highlights customer support, ecommerce, sales, and remote work use cases. |
| Product | Callmaker describes itself as a cloud contact centre service with a built-in signing solution. | Channels describes itself as a data-powered cloud phone system that shows customer details when they call. |
| Security | Callmaker says it follows ISO 27001 guidelines, undergoes annual external penetration testing, supports optional or required 2FA, and encrypts system communications including telephony. | The pricing page says Channels uses SSL-encrypted connections, AWS secured data centers, encrypted WebRTC, constant monitoring, and does not access credit card information. |
| Support | Support is available by email and phone on weekdays from 08:00 to 18:00. | The maker says customer support is available 24/7 by phone, email, and live chat. |
Plans
Callmaker
- Free pilotFree
- Standard (annual)€69 a year
- Premium (annual)€85 a year
- Standard (monthly)€99 a month
- Premium (monthly)€119 a month
- Enterprise (annual)Priced on request
- Enterprise (monthly)Priced on request
In their own words
Callmaker
Callmaker is a cloud contact centre platform for outbound sales, inbound calls, meeting booking and e-signing. Its dialer offers predictive and preview modes, and the maker says there are no line restrictions. A predictive campaign can use one salesperson, although Callmaker usually recommends two or three. Managers can listen to and record calls, search them by outcome, duration or rating, and review AI transcripts and summaries. Inbound tools include call blending, forwarding, personal numbers, missed-call visibility and skill-based routing. Autopilot automates repetitive tasks and can create multi-step processes. Users can book online or in-person meetings, track attendee status and sync calendars; customers can accept in writing by SMS without a smartphone. Callmaker supports web, macOS, Windows and API access. A free pilot is listed. Standard annual pricing is €69.00 per year per licence, with prices from three licences; Standard monthly is €99.00 per month per licence, also from three licences. A free trial is available.
Channels
Channels is a cloud phone system that displays customer details during calls. It supports web calls, outbound calls, SMS, and international business phone numbers. Its IVR routes callers to an agent or department based on keypad selection, while call context can show names, order details, and recent calls. Listed integrations include Shopify, Pipedrive, Magento, Integromat, HubSpot, Zendesk, Clientify, and Zapier. Channels also provides an API for pushing and pulling data and webhooks for sending event data to third-party apps. It is listed for Android, iOS, web, and extension. A 7-day trial includes full software access, a phone number, and starting calling credit; no credit card is required. Plus costs $24 a month billed annually and includes up to five numbers and 30 days of call history and recording storage. Advanced costs $62 a month billed annually, with unlimited numbers and 365 days of history and storage. The maker says support is available 24/7 by phone, email, and live chat.