Callmaker

Overview

Callmaker is a cloud contact-centre service combining sales dialing with inbound calls, meeting booking and electronic acceptance. It suits sales teams that want those activities connected; buyers seeking only a lightweight dialer may be paying for more than they need.

Its reach extends from call review and workflow automation to calendar sync and e-signing. The trade-off is a three-licence minimum on paid plans, with inbound telephony and e-signing reserved for Premium.

Key features

Predictive and preview dialing let teams choose how calls are placed, and the maker says the dialer has no line restrictions. A predictive campaign can run with one salesperson, though Callmaker usually recommends two or three. That can work for a small B2C operation, but the paid-plan minimum makes it difficult to buy as a solo user.

Managers can listen to and record calls, then search by outcome, duration or rating. AI transcriptions and summaries support call review; Callmaker says its Whisper AI is trained for Swedish. Optional answering-machine detection can filter out up to 99% of answering machines, a potentially useful way to reduce wasted calls, though campaign results may vary.

Inbound tools include call blending and forwarding, personal numbers, missed-call visibility and skill-based routing. Meeting booking supports online and in-person appointments, attendee-status tracking and calendar synchronisation. Google and Microsoft accounts can connect calendars to the booking interface. These features make Callmaker more compelling for teams handling both prospecting and follow-up than for outbound-only users.

Autopilot automates repetitive tasks and can build multi-step processes. E-signing lets customers give written acceptance by SMS without a smartphone. Integrations include Zapier access to more than 9,000 apps, plus webhooks and an API. The API uses OAuth 2; webhooks can use OAuth credentials, Basic Auth, explicit headers or no authentication, so administrators should choose an authentication setup appropriate to their systems.

Callmaker says it follows ISO 27001 guidelines, conducts annual external penetration tests, supports optional or required two-factor authentication and encrypts system communications, including telephony. Its privacy policy describes access-limited, password-controlled servers and SSL-encrypted credit-card information stored with AES-256 encryption. Support is available by email or phone on weekdays, 08:00–18:00.

Pricing

The Free pilot costs nothing and offers a long trial period with full functionality. It is the clearest way to evaluate the complete workflow before committing, but it is a pilot rather than a continuing free plan.

Standard (annual) is €69 a year, billed annually per licence; Standard (monthly) is €99 a month, billed monthly per licence. Both start at three licences and include predictive dialing, meeting booking and Autopilot. Standard fits teams that need outbound sales workflows and automation, but it excludes inbound features, calendar sync and e-signing.

Premium (annual) is €85 a year, billed annually per licence; Premium (monthly) is €119 a month, billed monthly per licence. Both also start at three licences and add e-signing, inbound features and calendar sync to the Standard offering. Choose Premium when those capabilities are part of the daily workflow; otherwise Standard avoids paying for them.

Enterprise has annual and monthly options, both with custom pricing and a three-licence minimum. It adds a custom SLA, webhooks and API access, making it the relevant tier for teams needing those integrations or service terms. Prices are per licence on the stated Standard and Premium plans, so the minimum team size materially affects the total commitment.

Platforms

Callmaker supports web, macOS, Windows and API access. It is a poor fit for teams that require a listed mobile app platform.

Who it's for

Callmaker says its dialer is designed for teams of three to 30 agents, while predictive dialing can work for a single B2C salesperson. Its strongest fit is a sales operation that needs dialing plus booking, call oversight and, at Premium, inbound handling and e-signing. Smaller teams should account for the three-licence paid minimum; outbound-only teams should compare the cost of Standard against a narrower dialer.

Pros and cons

Pros: Predictive and preview dialing, call recording and searchable reviews support a managed sales operation.

Pros: Booking, automation, calendar sync and SMS acceptance can connect prospecting with follow-up.

Pros: A full-functionality pilot offers a way to assess the broader product before buying.

Cons: Paid plans start at three licences, even though a predictive campaign can run with one salesperson.

Cons: Standard excludes inbound telephony and e-signing, requiring Premium for those workflows.

Cons: Support hours are limited to weekdays, 08:00–18:00.

Alternatives

Sales Dialer Software is a useful starting point for comparing the category. Choose JustCall Sales Dialer if a business phone system with CRM integrations and broader mobile-platform support is the priority; its Team plan is $29 a month billed annually. Callingly is another paid option, with a Starter plan at $100 a month and $100 of monthly usage included.

Channels is worth considering if a free plan and three included users matter more than Callmaker’s feature mix; its Plus plan is $24 a month billed annually. DialerBee may suit teams of up to 20 agents looking for inbound queues and preview or power dialing, with Starter at $69 a month. Myphoner is a lower-priced option for buyers prioritising pipeline automations and call queues, with Basic at $27 a month per seat.

Predictive Dialer offers a Click-to-Call plan at $49 a month per user for one-click outbound calling without manual dialing. DialerJazz is the free, open-source option for teams prepared to self-host and set up its required accounts. PowerDialer.ai is another paid dialer alternative.

Verdict

Choose Callmaker if a three-or-more-seat sales team wants dialing, booking and automation together, with inbound handling and SMS e-signing available on Premium. Its breadth is the main reason to pick it; the licence floor and Standard’s missing inbound and signing tools are the main reasons to look elsewhere.