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CallTools

calltools.com

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Spec score 8.4 #6 of 32 in Sales Dialer Software

What it is

CallTools is a cloud contact-center platform for managing inbound and outbound calls. Its dialing options are power, predictive, and preview; the Power Dialer advances through a contact list and connects an agent when someone answers. Inbound functions include call distribution, custom IVR, queues, callbacks, failover destinations, and call recording. Agents can send SMS and email follow-ups, while real-time reporting covers contact rates, talk time, dispositions, and lead-source performance. CallTools lists more than 40 direct integrations and a REST API for importing and exporting data, querying contacts and call logs, webhooks, automations, and custom connectors. Compliance controls include timezone protection, holiday scheduling, Do Not Call integration, and contact-preference scrubbing. Pricing is available on request. Its Power Contact Center plan is billed month-to-month or annually and includes unlimited local and domestic long-distance minutes. Agents need a physical Windows 10 or current macOS computer, the latest Chrome or Firefox, and a USB wired headset; tablets, mobile devices, and virtual machines are unsupported.

Spec sheet

What it does
CallTools is a cloud contact-center platform combining outbound predictive dialing, inbound call distribution, analytics, recording, CRM, SMS and email workflows.Read 15 Oct 2026 · getapp.com
API
Its documented REST API supports data import, export, querying contacts and call logs, webhooks, automations, and custom connectors.Read 1 Oct 2026 · calltools.com
Integrations
CallTools lists more than 40 direct integrations, including Salesforce, HubSpot, Zoho, Pipedrive, Microsoft Dynamics, Slack, Google Sheets, Shopify, Zapier, Keap, Ringba and Retreaver.Read 15 Oct 2026 · calltools.com
Security
The VoIP platform states that call data is encrypted and accounts use secure authentication controls, with support for closed SIP ports, strong passwords and administrator MFA.Read 15 Oct 2026 · calltools.com
Support
CallTools provides in-house support, developer support for API needs, phone support, and stated online hours of Monday–Friday 5am–5pm PST and Saturday–Sunday 7am–4pm PST.Read 1 Oct 2026 · calltools.com
Headquarters
Irvine, California, United StatesRead 28 Sep 2026 · calltools.com
API access requirement
An account is required to obtain an API key, although developer accounts can be requested from developer support.Read 15 Oct 2026 · calltools.com
API authentication
API keys are passed in an Authorization header, inherit the associated user's permissions, and each user can have one key; JWT authentication is also available for general integrations.Read 15 Oct 2026 · calltools.com
API limits
Most API endpoints cap page size at 250 results.Read 15 Oct 2026 · calltools.com
Built-in CRM
The platform includes a built-in CRM for contact management, dispositions, opportunity tracking, reminders and interaction history.Read 15 Oct 2026 · getapp.com
Call recording
Managers can record calls and review recordings for training and quality control.Read 15 Oct 2026 · calltools.com
Cloud deployment
CallTools says its cloud platform requires no hardware installation, software configuration or IT involvement and can be launched in under a day.Read 15 Oct 2026 · calltools.com
Company facts
LinkedIn lists CallTools.com as a privately held telecommunications company founded in 2015 with 201–500 employees and headquarters in Irvine, California.Read 15 Oct 2026 · linkedin.com
Company legal name
The contact page identifies the business as CallTools, Inc.Read 15 Oct 2026 · calltools.com
Compliance controls
Compliance features include timezone protection, state-specific holiday scheduling, Federal Do Not Call integration, contact-preference scrubbing, call recording, and audit logging.Read 1 Oct 2026 · calltools.com
Crunchbase profile
Crunchbase describes CallTools as a private Irvine company in business information systems, marketing, software and telecommunications, with a 251–500 headcount range.Read 15 Oct 2026 · crunchbase.com
Dialing modes
The platform offers power, predictive, and preview dialing options.Read 1 Oct 2026 · calltools.com
DNC handling
Number indicators identify Federal and company Do Not Call status, and list scrubbing can remove DNC numbers.Read 15 Oct 2026 · calltools.com
Documentation depth
Developer materials include getting started, core concepts, API conventions, authentication, REST reference, webhooks, automations, connectors, Zapier and support pages.Read 15 Oct 2026 · calltools.com
Inbound call center
Inbound features include call queues, automatic call distribution, IVR, routing, recording and real-time analytics.Read 15 Oct 2026 · getapp.com
Inbound calling
Inbound features include call distribution, custom IVR, queues, callbacks, failover destinations, and call recording.Read 1 Oct 2026 · calltools.com
Limit: call quality and connectivity
Software Advice's product summary identifies call connection and sound issues as a recurring weakness, and reviewers say quality depends on internet connectivity.Read 15 Oct 2026 · softwareadvice.com
Limit: documentation and mobile access
A Capterra reviewer complained about a lack of instructional videos and no mobile app.Read 15 Oct 2026 · capterra.com
Limit: interface and learning curve
Reviewers report that the interface can feel dated or unintuitive and that the many settings create a learning curve.Read 15 Oct 2026 · capterra.com
Limit: pricing transparency
The official pricing page requires a personalized quote and publishes no numerical plan prices.Read 15 Oct 2026 · calltools.com
Live monitoring
Supervisors can monitor active calls and use listen, whisper and barge functions.Read 15 Oct 2026 · calltools.com
Messaging
Agents can send SMS and email follow-ups directly from the platform.Read 1 Oct 2026 · calltools.com
Notable news
The company's blog published an article titled 'Is Your Dialer Costing You Profit?' on October 14, 2026.Read 15 Oct 2026 · calltools.com
Power dialer
The Power Dialer automatically advances through a contact list and connects agents when a person answers.Read 1 Oct 2026 · calltools.com
Power dialing
Power dialing automatically advances to the next contact after each call ends.Read 15 Oct 2026 · calltools.com
Praise: support
Trustpilot reviewers repeatedly praise responsive, patient and knowledgeable support during onboarding, troubleshooting and integrations.Read 15 Oct 2026 · trustpilot.com
Praise: usability and integrations
Software Advice reviewers praise ease of use, customization, third-party CRM integration, reporting and customer service.Read 15 Oct 2026 · softwareadvice.com
Predictive dialing
The predictive dialer calls multiple numbers and connects agents to the first live answer while adjusting pace from pickup and talk-time data.Read 15 Oct 2026 · calltools.com
Preview dialing
Preview dialing lets agents review contact information before deciding to place a call.Read 15 Oct 2026 · calltools.com
Public API
The REST API supports CRUD operations for objects including contacts, calls and historical call dispositions.Read 15 Oct 2026 · calltools.com
Rating on Capterra
4.8 out of 5 from 156 reviewsRead 15 Oct 2026 · capterra.com
Rating on Chrome Web Store
4.6 out of 5 from 9 ratingsRead 15 Oct 2026 · chromewebstore.google.com
Rating on G2
4.8 out of 5 from 76 reviewsRead 15 Oct 2026 · g2.com
Rating on GetApp
4.8 out of 5 from 156 reviewsRead 15 Oct 2026 · getapp.com
Rating on Software Advice
4.8 out of 5 from 156 reviewsRead 15 Oct 2026 · softwareadvice.com
Rating on Trustpilot
5.0 out of 5 from 377 reviewsRead 15 Oct 2026 · trustpilot.com
Reporting
The dashboard reports contact rates, talk time, call dispositions, and lead-source performance in real time.Read 1 Oct 2026 · calltools.com
SDK availability
CallTools says it currently provides no client libraries for its API.Read 15 Oct 2026 · calltools.com
SMS and email
Agents can send SMS messages with templates or attachments and compose email from the contact toolbar.Read 15 Oct 2026 · calltools.com
System requirements
Most teams need a computer or smartphone, headset and stable internet; desk phones are optional and no on-site hardware is required.Read 15 Oct 2026 · calltools.com
Target customers
CallTools says it supports organizations ranging from small sales teams to large enterprise contact centers.Read 1 Oct 2026 · calltools.com
Usage limits
The plan includes unlimited minutes and does not limit calls per minute or ports, although CallTools asks customers to report expected usage spikes.Read 1 Oct 2026 · calltools.com
Webhooks and connectors
Webhooks can POST events such as new dispositions, while custom connector buttons issue GET or POST requests from the agent dashboard.Read 15 Oct 2026 · calltools.com
Zapier
Zapier integration supports triggers such as new appointments or dispositions and actions such as creating contacts or updating records.Read 15 Oct 2026 · calltools.com

Plans and prices

Power Contact Center Priced on request month-to-month or annual unlimited inbound and outbound local/domestic long-distance minutes · nationwide calling · manager seat included Read 15 Oct 2026 · calltools.com

Every CallTools plan and price →

Strong points and limits

Strong points

  • Power, predictive, and preview dialing
  • Inbound queues, callbacks, IVR, and call recording
  • Lists more than 40 direct integrations
  • Unlimited local and domestic long-distance minutes in the listed plan

Limits

  • Pricing is available on request
  • Tablets and mobile devices are unsupported
  • Virtual machines are unsupported
  • Agents need a USB wired headset

Who it suits

CallTools is aimed at organizations from small sales teams to large enterprise contact centers that need inbound and outbound calling. It requires agents to use a supported physical computer, browser, and wired headset.

Verdict

CallTools combines dialing, inbound call handling, follow-up messaging, reporting, and integrations. Request pricing and check the workstation and headset requirements for agents.

Where Specifiction places it

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