Callmaker vs CallTools
Callmaker
callmaker.seCallTools
calltools.comSide by side
| Figure | Callmaker | CallTools |
|---|---|---|
| Price from | €5.75/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| API | Yes | Yes |
| Plans published | 7 | 1 |
| Spec score · Sales Dialer Software | 9.0 (#3) | 8.4 (#6) |
| API authentication | The API uses an OAuth 2 flow. | API keys are passed in an Authorization header, inherit the associated user's permissions, and each user can have one key; JWT authentication is also available for general integrations. |
| Headquarters | Gothenburg, Sweden | Irvine, California, United States |
| Integrations | Callmaker connects through Zapier to more than 9,000 apps and also offers webhooks and an API. | CallTools lists more than 40 direct integrations, including Salesforce, HubSpot, Zoho, Pipedrive, Microsoft Dynamics, Slack, Google Sheets, Shopify, Zapier, Keap, Ringba and Retreaver. |
| Security | Callmaker says it follows ISO 27001 guidelines, undergoes annual external penetration testing, supports optional or required 2FA, and encrypts system communications including telephony. | The VoIP platform states that call data is encrypted and accounts use secure authentication controls, with support for closed SIP ports, strong passwords and administrator MFA. |
| Support | Support is available by email and phone on weekdays from 08:00 to 18:00. | CallTools provides in-house support, developer support for API needs, phone support, and stated online hours of Monday–Friday 5am–5pm PST and Saturday–Sunday 7am–4pm PST. |
Plans
Callmaker
- Free pilotFree
- Standard (annual)€69 a year
- Premium (annual)€85 a year
- Standard (monthly)€99 a month
- Premium (monthly)€119 a month
- Enterprise (annual)Priced on request
- Enterprise (monthly)Priced on request
In their own words
Callmaker
Callmaker is a cloud contact centre platform for outbound sales, inbound calls, meeting booking and e-signing. Its dialer offers predictive and preview modes, and the maker says there are no line restrictions. A predictive campaign can use one salesperson, although Callmaker usually recommends two or three. Managers can listen to and record calls, search them by outcome, duration or rating, and review AI transcripts and summaries. Inbound tools include call blending, forwarding, personal numbers, missed-call visibility and skill-based routing. Autopilot automates repetitive tasks and can create multi-step processes. Users can book online or in-person meetings, track attendee status and sync calendars; customers can accept in writing by SMS without a smartphone. Callmaker supports web, macOS, Windows and API access. A free pilot is listed. Standard annual pricing is €69.00 per year per licence, with prices from three licences; Standard monthly is €99.00 per month per licence, also from three licences. A free trial is available.
CallTools
CallTools is a cloud contact-center platform for managing inbound and outbound calls. Its dialing options are power, predictive, and preview; the Power Dialer advances through a contact list and connects an agent when someone answers. Inbound functions include call distribution, custom IVR, queues, callbacks, failover destinations, and call recording. Agents can send SMS and email follow-ups, while real-time reporting covers contact rates, talk time, dispositions, and lead-source performance. CallTools lists more than 40 direct integrations and a REST API for importing and exporting data, querying contacts and call logs, webhooks, automations, and custom connectors. Compliance controls include timezone protection, holiday scheduling, Do Not Call integration, and contact-preference scrubbing. Pricing is available on request. Its Power Contact Center plan is billed month-to-month or annually and includes unlimited local and domestic long-distance minutes. Agents need a physical Windows 10 or current macOS computer, the latest Chrome or Firefox, and a USB wired headset; tablets, mobile devices, and virtual machines are unsupported.