CallMeter vs ServicePilot VoIP Monitoring
CallMeter
callmeter.io
ServicePilot VoIP Monitoring
servicepilot.comSide by side
| Figure | CallMeter | ServicePilot VoIP Monitoring |
|---|---|---|
| Price from | — | $0.50/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Self-hosted | Yes | Yes |
| Plans published | 6 | 2 |
| Spec score · VoIP Monitoring Software | 8.7 (#3) | 7.9 (#6) |
| Purpose | CallMeter is a cloud-based SIP stress testing and VoIP analytics platform for evaluating, monitoring, and benchmarking voice infrastructure. | ServicePilot VoIP Monitoring monitors call infrastructures and collaboration platforms. |
| Security | The privacy policy states that CallMeter uses TLS 1.3 encryption in transit, AES-256 encryption at rest, application-level encryption for sensitive credentials, access controls and regular security assessments. | ServicePilot describes Active Directory or LDAP authentication and HTTP, SSL and TLS among its security features. |
| Support | General support is available at [email protected], with sales contact available for formal SLA agreements. | Free SaaS support tickets can be opened by email; SaaS Base supports email or phone; on-premise also offers a customer portal, with phone and chat available on business days during stated CET+1 hours. |
Plans
CallMeter
- BusinessPriced on request
- EnterprisePriced on request
- Enterprise / White-LabelPriced on request
- ProPriced on request
- ProfessionalPriced on request
- StarterPriced on request
ServicePilot VoIP Monitoring
- Object Monitoring$0.50 a month
- SaaS Base subscription$435 a month
In their own words
CallMeter
CallMeter is a SIP stress-testing and VoIP analytics platform for evaluating, monitoring, and benchmarking voice infrastructure. It measures more than 90 real-time quality metrics for each call, second, endpoint, and direction. Configurable load tests can vary endpoint counts, SIP methods, authentication, and call duration, and capture SIP messages as ladder diagrams. Supported media includes audio codecs such as PCMU, PCMA, G.722, Opus, G.726-32, GSM, Speex, AMR, and iLBC, alongside H.264, H.265, VP8, and VP9 video.
Continuous probes can run as caller or callee on intervals or cron schedules, apply quality thresholds, track sliding-window status, and send webhook notifications. A REST API supports test runs, metric retrieval, probe management, and CI/CD quality gates for GitHub Actions, GitLab CI, and Jenkins. Users can choose managed cloud workers or Docker-based workers in private networks. With user-owned workers, SIP signaling and RTP media stay in the customer network; only aggregated quality metrics leave it. Pricing is on request. The seven-day free trial requires a valid payment method and becomes a paid subscription unless cancelled before it ends.
ServicePilot VoIP Monitoring
ServicePilot VoIP Monitoring tracks call infrastructures and collaboration systems across vendor environments including Cisco, Avaya, Microsoft, Oracle SBC, Genesys, Mitel, Sonus, AudioCodes and Poly. It automatically finds voice, video and unified communications resources and inventories phones, gateways, video bridges and licenses. Call quality views cover overall communications, individual sites and users. The service relates server, network and application performance indicators to call quality by zone to help locate incidents. For Avaya Aura, it analyzes how many seconds of a call have a bad MOS. Deployment choices described include SaaS, hybrid and on-premise. A free account gives access to real-time monitoring without payment details; a 15-day trial can be offered when data retention is needed. SaaS Base retains 13 months of historical data, while on-premise retention is custom. Object Monitoring is listed at $0.50 per month, with rates decreasing by quantity; SaaS Base is $435 per month. The free cloud offer is hosted through a Microsoft Azure partnership.