ServicePilot VoIP Monitoring
- 1Runs onself-hosted, Web
- 2Costsfree trial · paid from $0.50/mo
- 3MOS scoringYes
- 4Jitter trackingYes
- 5Packet-loss trackingYes
- 6SIP trunk monitoringYes
Overview
ServicePilot VoIP Monitoring tracks call infrastructures and collaboration systems across vendor environments including Cisco, Avaya, Microsoft, Oracle SBC, Genesys, Mitel, Sonus, AudioCodes and Poly. It automatically finds voice, video and unified communications resources and inventories phones, gateways, video bridges and licenses. Call quality views cover overall communications, individual sites and users. The service relates server, network and application performance indicators to call quality by zone to help locate incidents. For Avaya Aura, it analyzes how many seconds of a call have a bad MOS. Deployment choices described include SaaS, hybrid and on-premise. A free account gives access to real-time monitoring without payment details; a 15-day trial can be offered when data retention is needed. SaaS Base retains 13 months of historical data, while on-premise retention is custom. Object Monitoring is listed at 0.50 USD per object per month, with rates decreasing by quantity; SaaS Base is 435.00 USD per node per month. The free cloud offer is hosted through a Microsoft Azure partnership.
Who it is for
It suits teams managing voice, video or unified communications across the listed vendor environments, especially those that need call-quality views alongside infrastructure indicators. On-premise, hybrid and SaaS options support different deployment approaches.
What is good
- Automatically discovers voice, video and UC resources.
- Call quality can be viewed by site and user.
- Correlates performance indicators with zone-based call quality.
- Free real-time monitoring needs no payment details.
- SaaS Base retains 13 months of history.
What to know first
- On-premise commitments are longer than one year.
- On-premise data retention is custom.
- SaaS Base costs 435.00 USD per node per month.
Verdict
ServicePilot combines resource discovery, call-quality analysis and performance correlation for a broad set of voice and collaboration environments. Check the deployment commitment, retention arrangement and per-object or per-node pricing against your monitoring needs.
ServicePilot VoIP Monitoring plans and pricing
All plansCompared on VoIP monitoring software
- Free plan
- Yesservicepilot.com
- Paid from
- $0.50/moservicepilot.com
- MOS scoring
- Yesservicepilot.com
- Jitter tracking
- Yesservicepilot.com
- Packet-loss tracking
- Yesservicepilot.com
- SIP trunk monitoring
- Yesservicepilot.com
Facts
- Purpose
- ServicePilot VoIP Monitoring monitors call infrastructures and collaboration platforms.servicepilot.com · 30 Sept 2026
- Multivendor support
- The product describes monitoring for Cisco, Avaya, Microsoft, Oracle SBC, Genesys, Mitel, Sonus, AudioCodes and Poly environments.servicepilot.com · 30 Sept 2026
- Automatic discovery
- It automatically discovers Voice, Video and UC resources and inventories phones, gateways, video bridges and licenses.servicepilot.com · 30 Sept 2026
- Call quality
- Call quality analysis covers communications globally, by site and by user.servicepilot.com · 30 Sept 2026
- Performance correlation
- The product correlates server, network and application performance indicators with zone-based call quality to help locate incidents.servicepilot.com · 30 Sept 2026
- Avaya metric
- For Avaya Aura, a feature analyzes the volume of seconds with a bad MOS during a call.servicepilot.com · 30 Sept 2026
- Deployment
- The page describes SaaS, hybrid and on-premise deployment options.servicepilot.com · 30 Sept 2026
- On-premise commitment
- The on-premise platform page lists contracts and commitments longer than one year and says VoIP and mainframe monitoring are additional solutions.servicepilot.com · 30 Sept 2026
- Free access
- The pricing page says an account provides free access to real-time monitoring features without credit card or bank details.servicepilot.com · 30 Sept 2026
- Trial
- The pricing page says a 15-day trial can be offered when data retention is needed.servicepilot.com · 30 Sept 2026
- Retention limit
- The pricing FAQ says SaaS Base retains 13 months of historical data, while on-premise retention is custom.servicepilot.com · 30 Sept 2026
- Support
- Free SaaS support tickets can be opened by email; SaaS Base supports email or phone; on-premise also offers a customer portal, with phone and chat available on business days during stated CET+1 hours.servicepilot.com · 30 Sept 2026
- Hosting
- The site says its free cloud monitoring offer is hosted through a partnership with Microsoft Azure.servicepilot.com · 30 Sept 2026
- Security
- ServicePilot describes Active Directory or LDAP authentication and HTTP, SSL and TLS among its security features.servicepilot.com · 30 Sept 2026
Company
- Headquarters
- Pornichet, Franceservicepilot.com · 28 Sept 2026
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Sources
- servicepilot.com/en/voip-monitoring· checked 30 Sept 2026
- servicepilot.com/en/servicepilot-pricing/· checked 30 Sept 2026
- servicepilot.com/en/big-data/· checked 30 Sept 2026