Skip to content
SPECIFICTION
Get listed

ServicePilot VoIP Monitoring

servicepilot.com

From $0.50/mo Free trial WebSelf-hosted
Visit servicepilot.com
Spec score 7.9 #6 of 21 in VoIP Monitoring Software

What it is

ServicePilot VoIP Monitoring tracks call infrastructures and collaboration systems across vendor environments including Cisco, Avaya, Microsoft, Oracle SBC, Genesys, Mitel, Sonus, AudioCodes and Poly. It automatically finds voice, video and unified communications resources and inventories phones, gateways, video bridges and licenses. Call quality views cover overall communications, individual sites and users. The service relates server, network and application performance indicators to call quality by zone to help locate incidents. For Avaya Aura, it analyzes how many seconds of a call have a bad MOS. Deployment choices described include SaaS, hybrid and on-premise. A free account gives access to real-time monitoring without payment details; a 15-day trial can be offered when data retention is needed. SaaS Base retains 13 months of historical data, while on-premise retention is custom. Object Monitoring is listed at $0.50 per month, with rates decreasing by quantity; SaaS Base is $435 per month. The free cloud offer is hosted through a Microsoft Azure partnership.

Spec sheet

Purpose
ServicePilot VoIP Monitoring monitors call infrastructures and collaboration platforms.Read 30 Sep 2026 · servicepilot.com
Deployment
The page describes SaaS, hybrid and on-premise deployment options.Read 30 Sep 2026 · servicepilot.com
Trial
The pricing page says a 15-day trial can be offered when data retention is needed.Read 30 Sep 2026 · servicepilot.com
Security
ServicePilot describes Active Directory or LDAP authentication and HTTP, SSL and TLS among its security features.Read 30 Sep 2026 · servicepilot.com
Support
Free SaaS support tickets can be opened by email; SaaS Base supports email or phone; on-premise also offers a customer portal, with phone and chat available on business days during stated CET+1 hours.Read 30 Sep 2026 · servicepilot.com
Headquarters
Pornichet, FranceRead 28 Sep 2026 · servicepilot.com
Automatic discovery
It automatically discovers Voice, Video and UC resources and inventories phones, gateways, video bridges and licenses.Read 30 Sep 2026 · servicepilot.com
Avaya metric
For Avaya Aura, a feature analyzes the volume of seconds with a bad MOS during a call.Read 30 Sep 2026 · servicepilot.com
Call quality
Call quality analysis covers communications globally, by site and by user.Read 30 Sep 2026 · servicepilot.com
Free access
The pricing page says an account provides free access to real-time monitoring features without credit card or bank details.Read 30 Sep 2026 · servicepilot.com
Hosting
The site says its free cloud monitoring offer is hosted through a partnership with Microsoft Azure.Read 30 Sep 2026 · servicepilot.com
Multivendor support
The product describes monitoring for Cisco, Avaya, Microsoft, Oracle SBC, Genesys, Mitel, Sonus, AudioCodes and Poly environments.Read 30 Sep 2026 · servicepilot.com
On-premise commitment
The on-premise platform page lists contracts and commitments longer than one year and says VoIP and mainframe monitoring are additional solutions.Read 30 Sep 2026 · servicepilot.com
Performance correlation
The product correlates server, network and application performance indicators with zone-based call quality to help locate incidents.Read 30 Sep 2026 · servicepilot.com
Retention limit
The pricing FAQ says SaaS Base retains 13 months of historical data, while on-premise retention is custom.Read 30 Sep 2026 · servicepilot.com

Plans and prices

Object Monitoring $0.50 a month per object per month decreasing based on quantity · VoIP Avaya, Cisco, Oracle SBC and Genesys listed Read 30 Sep 2026 · servicepilot.com
SaaS Base subscription $435 a month per node per month decreasing based on quantity · VoIP monitoring is listed as an option in the object monitoring category Read 30 Sep 2026 · servicepilot.com

Every ServicePilot VoIP Monitoring plan and price →

Strong points and limits

Strong points

  • Automatically discovers voice, video and UC resources.
  • Call quality can be viewed by site and user.
  • Correlates performance indicators with zone-based call quality.
  • Free real-time monitoring needs no payment details.
  • SaaS Base retains 13 months of history.

Limits

  • On-premise commitments are longer than one year.
  • On-premise data retention is custom.
  • SaaS Base costs $435 per month.

Who it suits

It suits teams managing voice, video or unified communications across the listed vendor environments, especially those that need call-quality views alongside infrastructure indicators. On-premise, hybrid and SaaS options support different deployment approaches.

Verdict

ServicePilot combines resource discovery, call-quality analysis and performance correlation for a broad set of voice and collaboration environments. Check the deployment commitment, retention arrangement and per-object or per-node pricing against your monitoring needs.

Where Specifiction places it

Alternatives to ServicePilot VoIP MonitoringAll alternatives →