Exoprise vs ServicePilot VoIP Monitoring
Exoprise
exoprise.com
ServicePilot VoIP Monitoring
servicepilot.comSide by side
| Figure | Exoprise | ServicePilot VoIP Monitoring |
|---|---|---|
| Price from | $100/mo | $0.50/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 2 |
| Spec score · VoIP Monitoring Software | 8.5 (#4) | 7.9 (#6) |
| Deployment | Private sites are supported on Windows operating systems, and the trial page says the signup requires no credit card. | The page describes SaaS, hybrid and on-premise deployment options. |
| Headquarters | Waltham, Massachusetts, United States | Pornichet, France |
| Security | The Exoprise security overview says API access uses SSL and is disabled by default, and describes support for SAML and role-based administration. | ServicePilot describes Active Directory or LDAP authentication and HTTP, SSL and TLS among its security features. |
| Support | All plans include unlimited online support, with enterprise options such as custom workshops and training. | Free SaaS support tickets can be opened by email; SaaS Base supports email or phone; on-premise also offers a customer portal, with phone and chat available on business days during stated CET+1 hours. |
Plans
ServicePilot VoIP Monitoring
- Object Monitoring$0.50 a month
- SaaS Base subscription$435 a month
In their own words
Exoprise
Exoprise is a digital experience monitoring platform for SaaS and cloud applications, networks, and endpoints. CloudReady runs code-free synthetic transactions for Microsoft 365, Salesforce, Azure Virtual Desktop, and other SaaS or web apps. Service Watch records employee digital experience and correlates real-user data with synthetic monitoring. Network path diagnostics and hop-by-hop traces help locate problems across LAN/WAN, ISP, internet, and service-provider networks. Exoprise also anonymously aggregates product metrics for application and network benchmarks. Data can be published to Splunk, Microsoft System Center, Operations Management Suite, Power BI, Tableau, and Excel; ServiceNow ticket integration is included. Deployments can be automated with PowerShell and other languages, and data export supports API use. Security and identity features include SAML configurations, role-based administration, SSL for API access, and API access disabled by default. Plans include unlimited online support. Exoprise credits cost $100 a month. A 15-day trial is available, without a credit card, and its trial limits include up to 3 synthetic sensors, 50 Service Watch Browser users, or 25 Service Watch Desktop deployments.
ServicePilot VoIP Monitoring
ServicePilot VoIP Monitoring tracks call infrastructures and collaboration systems across vendor environments including Cisco, Avaya, Microsoft, Oracle SBC, Genesys, Mitel, Sonus, AudioCodes and Poly. It automatically finds voice, video and unified communications resources and inventories phones, gateways, video bridges and licenses. Call quality views cover overall communications, individual sites and users. The service relates server, network and application performance indicators to call quality by zone to help locate incidents. For Avaya Aura, it analyzes how many seconds of a call have a bad MOS. Deployment choices described include SaaS, hybrid and on-premise. A free account gives access to real-time monitoring without payment details; a 15-day trial can be offered when data retention is needed. SaaS Base retains 13 months of historical data, while on-premise retention is custom. Object Monitoring is listed at $0.50 per month, with rates decreasing by quantity; SaaS Base is $435 per month. The free cloud offer is hosted through a Microsoft Azure partnership.