Obkio vs ServicePilot VoIP Monitoring
Obkio
obkio.com
ServicePilot VoIP Monitoring
servicepilot.comSide by side
| Figure | Obkio | ServicePilot VoIP Monitoring |
|---|---|---|
| Price from | $249/mo | $0.50/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 14 | 2 |
| Spec score · VoIP Monitoring Software | 9.1 (#2) | 7.9 (#6) |
| Security | Obkio states that data is encrypted at rest and in transit, infrastructure runs on AWS in Northern Virginia across multiple availability zones, and agents update automatically. | ServicePilot describes Active Directory or LDAP authentication and HTTP, SSL and TLS among its security features. |
| Support | Online documentation is available 24/7, while live chat and email support are listed for weekdays from 9am to 5pm EST. | Free SaaS support tickets can be opened by email; SaaS Base supports email or phone; on-premise also offers a customer portal, with phone and chat available on business days during stated CET+1 hours. |
Plans
Obkio
- 14-Day Free TrialFree
- 14-Day Free TrialFree
- FreeFree
- FreeFree
- Starter$249 a month
- 50 Remote Users$499 a month
- Basic$499 a month
- Premium$899 a month
- 100 Remote Users$999 a month
- 150 Remote Users$1,499 a month
ServicePilot VoIP Monitoring
- Object Monitoring$0.50 a month
- SaaS Base subscription$435 a month
In their own words
ServicePilot VoIP Monitoring
ServicePilot VoIP Monitoring tracks call infrastructures and collaboration systems across vendor environments including Cisco, Avaya, Microsoft, Oracle SBC, Genesys, Mitel, Sonus, AudioCodes and Poly. It automatically finds voice, video and unified communications resources and inventories phones, gateways, video bridges and licenses. Call quality views cover overall communications, individual sites and users. The service relates server, network and application performance indicators to call quality by zone to help locate incidents. For Avaya Aura, it analyzes how many seconds of a call have a bad MOS. Deployment choices described include SaaS, hybrid and on-premise. A free account gives access to real-time monitoring without payment details; a 15-day trial can be offered when data retention is needed. SaaS Base retains 13 months of historical data, while on-premise retention is custom. Object Monitoring is listed at $0.50 per month, with rates decreasing by quantity; SaaS Base is $435 per month. The free cloud offer is hosted through a Microsoft Azure partnership.