CallMiner Analyze vs Scorebuddy Conversation Analytics
CallMiner Analyze
callminer.comScorebuddy Conversation Analytics
scorebuddycx.comSide by side
| Figure | CallMiner Analyze | Scorebuddy Conversation Analytics |
|---|---|---|
| Price from | — | $24/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 0 | 9 |
| Spec score · Customer Service QA Software | 6.9 (#27) | 8.4 (#6) |
| Spec score · Customer Interaction Analytics Software | 6.9 (#18) | 8.3 (#6) |
| Spec score · Contact Center Quality Assurance Software | 6.9 (#18) | 8.3 (#6) |
| Founded | 2002 | ScorebuddyCX says it was founded in 2012. |
| Headquarters | Waltham, Massachusetts, United States | Dublin, Ireland |
| Integrations | CallMiner lists integrations including Amazon Connect, RingCentral, Salesforce, ServiceNow, Twilio, Zendesk, and Zoom. | Listed connectors include Genesys, Intercom, Amazon Connect, Salesforce, HubSpot, NICE CXone, Assembled, LivePerson, Kustomer, Freshdesk, Zendesk, Aircall, Five9, Talkdesk, Dixa and LiveChat. |
| Security | CallMiner says it undergoes independent third-party audits covering SOC 2 Type II, FISMA, HITRUST, ISO 27001:2022, and PCI DSS controls and compliance. | Scorebuddy states that it is ISO 27001:2022 certified and SOC 2 Type 2 compliant. |
| Support | CallMiner describes onboarding that includes platform setup, system integration, analytics configuration, user training, and dedicated support teams. | Support is provided through in-product chat, email and telephone during 9:00–17:30 GMT business hours, with ticketed incident handling. |
Plans
Scorebuddy Conversation Analytics
- Foundation$24 a month
- Accelerate$32 a month
- Elite$41 a month
- AcceleratePriced on request
- AcceleratePriced on request
- ElitePriced on request
- ElitePriced on request
- FoundationPriced on request
- FoundationPriced on request
In their own words
CallMiner Analyze
CallMiner Analyze has no write-up on Specifiction yet; its figures are above.
Scorebuddy Conversation Analytics
Scorebuddy Conversation Analytics analyzes customer interactions to help teams understand why people make contact, how they feel, and what the wider business should learn. It describes AI analysis across all interactions and channels, with contact-driver volumes and trends for investigating changes. Sentiment analysis tracks how sentiment evolves alongside customer effort scores and NPS. Teams can define topics using keyword logic and apply them to historical conversations. The product also lists automatic topic detection, intent detection, journey analysis, conversation search, compliance monitoring, and compliance reviews. Its quality tools include AI-assisted scoring, calibration, agent coaching, and coaching workflows. Conversation Analytics is an Elite plan feature, alongside AI voice transcription, Salesforce and Open API integration, SSO, and selectable EU, US, or UK data regions. Scorebuddy lists integrations including Intercom, Genesys, Amazon Connect, Salesforce, HubSpot, Zendesk, and others. Pricing depends on user count and package, with flexible annual contracts; prices are on request. A guided 14-day free trial is available. The product is intended for contact-center CX and operations leaders as well as product managers, marketers, and senior leaders.