CallMiner Eureka vs Sprinklr Service
CallMiner Eureka
callminer.com
Sprinklr Service
sprinklr.comSide by side
| Figure | CallMiner Eureka | Sprinklr Service |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · Contact Center Analytics Software | 7.6 (#9) | 7.4 (#13) |
| Spec score · Support Analytics | 7.5 (#10) | 7.5 (#11) |
| Spec score · Customer Journey Analytics Software | 7.6 (#15) | 7.5 (#23) |
| Spec score · Customer Experience Analytics Software | 7.6 (#13) | 7.4 (#15) |
| Founded | 2002 | 2009 |
| Headquarters | Waltham, Massachusetts, United States | New York, New York, USA |
| Intended customers | CallMiner describes Eureka as serving organizations across sectors including technology, retail, manufacturing, financial services, healthcare, and travel and hospitality. | Sprinklr describes Service as a cloud-native CCaaS product for enterprise customer service operations. |
| Purpose | Eureka combines AI-powered conversation intelligence, automation, and agent augmentation to improve customer experience and reduce operational costs. | Sprinklr Service is an AI-native contact center platform that unifies customer service across more than 30 voice, social, and digital channels. |
| Support | CallMiner provides technical customer support by email and phone, and describes onboarding that includes implementation guidance and training. | Sprinklr directs customers with suspected security issues to contact their account team or submit a support ticket by email. |
Plans
In their own words
CallMiner Eureka
CallMiner Eureka is a conversation-intelligence platform for analyzing customer interactions and supporting agent performance. It captures voice and digital conversations, examines customer journeys, scores performance, and labels transcripts for sentiment and emotion to help identify root causes. Coach offers automated scoring, data-based feedback, and progress monitoring, while RealTime gives agents next-best-action guidance during interactions. The platform also includes customer outreach campaigns and voice-optimized virtual agents. Eureka Redact identifies and removes sensitive numeric data from conversations. CallMiner describes connections through APIs, connectors, and the Open Voice Transcription Standard, with integration examples including Genesys, Google speech-to-text, Five9, Twilio, and Zendesk. It says third-party audits cover SOC 2 Type II, FISMA, HITRUST, ISO 27001:2022, and PCI DSS controls and compliance. Subscription packages are described as spanning midsize teams with more than 60 agents through global enterprises; pricing depends on user count or interaction volume, analytics modules, integration needs, and possibly cloud or hybrid deployment. Pricing is on request.
Sprinklr Service
Sprinklr Service has no write-up on Specifiction yet; its figures are above.