CallRail vs CallSource CallTrack
CallRail
callrail.comCallSource CallTrack
callsource.comSide by side
| Figure | CallRail | CallSource CallTrack |
|---|---|---|
| Price from | $50/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 6 | 1 |
| Spec score · Inbound Call Tracking Software | 9.2 (#1) | 7.2 (#13) |
| Spec score · Call Tracking Software | 9.1 (#2) | 7.1 (#30) |
| Call attribution | Call Tracking attributes calls and texts to marketing campaigns and provides lead journey insights. | Tracking numbers identify which advertising sources generate phone traffic, capture caller phone numbers, and record calls. |
| Founded | 2011 | 1992 |
| Headquarters | Atlanta, Georgia, United States | Calabasas Hills, California, United States |
| Integrations | CallRail lists integrations including Google Ads, Google Analytics 4, Google Business Profile, HubSpot, Salesforce and Freshpaint. | Named integration partners include eLead1One, VinSolutions, DealerSocket, VistaDash, MarketSharp, LeadPerfection, 3CX, 8x8, Clarity, Five9, and VOIPTools; CallSource also describes ADF XML, FTP, or XML integration options. |
| Security | CallRail states that it has SOC 2 compliance and publishes HIPAA and GDPR materials. | CallSource says its network is firewall protected, database content and call recordings are encrypted, and reporting access is password protected. |
| Support | The help center contains feature-specific articles covering call recording, downloads, deletion, playback and troubleshooting. | The company lists [email protected] and 800-500-4433 as support contacts. |
Plans
CallRail
- Lead Tracking$50 a month
- AI Voice Assistant$95 a month
- Lead Tracking Complete$95 a month
- Voice Assist$95 a month
- Lead Conversion$150 a month
- Lead Conversion Complete$195 a month
In their own words
CallRail
CallRail connects calls, texts, and forms with marketing campaigns and customer attribution. Its Call Tracking feature links calls and texts to campaigns and provides lead-journey insights. A JavaScript snippet can replace website phone numbers with tracking numbers based on a visitor’s tracked source. Plans include call tracking, recording, and routing, with options for form attribution, transcripts, keyword analysis, summaries, sentiment analysis, and conversion tagging. Voice Assist provides 24/7 lead intake and qualification and starts at $95/month; pricing details also list an additional $1 per call after 50 Voice Assist calls lasting more than 15 seconds, alongside Lead Tracking starting at an additional $55. API access is included in all plans, with additional monthly charges above 1,500 API calls. The iOS and Android app includes call logs, recordings, transcripts, summaries, outbound calls through tracking numbers, and text messaging, but is available only in the United States and Canada. Lead Tracking costs $50 a month plus additional usage; there is no free plan, and a 14-day trial is listed.
CallSource CallTrack
CallSource CallTrack has no write-up on Specifiction yet; its figures are above.