CallRail vs Infinity
CallRail
callrail.com
Infinity
infinity.coSide by side
| Figure | CallRail | Infinity |
|---|---|---|
| Price from | $50/mo | $249/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 6 | 3 |
| Spec score · Inbound Call Tracking Software | 9.2 (#1) | 7.6 (#9) |
| Spec score · Call Tracking Software | 9.1 (#2) | 7.6 (#22) |
| Spec score · Sales Call Tracking Software | 9.3 (#2) | 7.8 (#8) |
| API | API access is included in all plans, with additional monthly charges for usage above 1,500 API calls. | Infinity provides an open REST API for call, conversation, outcome, and revenue data. |
| Founded | 2011 | 2011 |
| Headquarters | Atlanta, Georgia, United States | Milton Keynes, Buckinghamshire, United Kingdom |
| Integrations | CallRail lists integrations including Google Ads, Google Analytics 4, Google Business Profile, HubSpot, Salesforce and Freshpaint. | Infinity supports more than 45 native integrations across advertising, analytics, business intelligence, CRM, conversion optimization, affiliate marketing, and tag management. |
| Security | CallRail states that it has SOC 2 compliance and publishes HIPAA and GDPR materials. | Infinity says it holds ISO 27001 certification for information security. |
| Support | The help center contains feature-specific articles covering call recording, downloads, deletion, playback and troubleshooting. | The pricing page lists 24/7 support for Essentials and Pro, and VIP Support for Enterprise. |
Plans
CallRail
- Lead Tracking$50 a month
- AI Voice Assistant$95 a month
- Lead Tracking Complete$95 a month
- Voice Assist$95 a month
- Lead Conversion$150 a month
- Lead Conversion Complete$195 a month
In their own words
CallRail
CallRail connects calls, texts, and forms with marketing campaigns and customer attribution. Its Call Tracking feature links calls and texts to campaigns and provides lead-journey insights. A JavaScript snippet can replace website phone numbers with tracking numbers based on a visitor’s tracked source. Plans include call tracking, recording, and routing, with options for form attribution, transcripts, keyword analysis, summaries, sentiment analysis, and conversion tagging. Voice Assist provides 24/7 lead intake and qualification and starts at $95/month; pricing details also list an additional $1 per call after 50 Voice Assist calls lasting more than 15 seconds, alongside Lead Tracking starting at an additional $55. API access is included in all plans, with additional monthly charges above 1,500 API calls. The iOS and Android app includes call logs, recordings, transcripts, summaries, outbound calls through tracking numbers, and text messaging, but is available only in the United States and Canada. Lead Tracking costs $50 a month plus additional usage; there is no free plan, and a 14-day trial is listed.