CallScaler vs PBXDom
CallScaler
callscaler.comPBXDom
pbxdom.comSide by side
| Figure | CallScaler | PBXDom |
|---|---|---|
| Price from | $45/mo | $99/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 5 | 7 |
| Spec score · Call Tracking Software | 8.9 (#3) | 8.7 (#4) |
| API | The REST API covers calls, analytics, numbers, call flows, voicemails, SMS, forms, webhooks and billing resources. | A REST API at api.pbxdom.com exposes calls, reports, widgets and charts; API access is limited to Advanced and Enterprise. |
| Data retention | CallScaler says recordings, transcripts and related data are retained for five years on every plan at no extra cost. | Retention ranges from one year on Basic to five or more years on Enterprise. |
| Documentation | Documentation is organized into Getting Started, Tracking, Call Flows, Features, Extensions, Account, API and Support sections with quick-start guides. | The Help Center contains setup guides, troubleshooting, PBX-specific collector instructions, dashboard, report, chart, alert and billing guidance. |
| Headquarters | Crunchbase lists headquarters in Denver, Colorado, United States. | Covina, California, United States |
| Intended users | The company describes CallScaler as built for lead-generation businesses and pay-per-call networks, including agencies and local businesses. | PBXDom describes its audience as IT teams maintaining existing phone systems, including legacy systems, and says it does not replace a PBX. |
| Product | CallScaler combines call tracking, routing, billing, payouts, and call quality tools for lead generation and pay-per-call operations. | PBXDom turns call records from an existing phone system into analytics dashboards, 911 alerts, and call accounting. |
| Rating on Capterra | 4.5 out of 5 from 2 reviews | 4.0 out of 5 from 1 review |
| Rating on G2 | 4.5 out of 5 from 2 reviews | 4.5 out of 5 from 3 reviews |
| Rating on GetApp | 4.5 out of 5 from 2 reviews | 4.0 out of 5 from 1 review |
| Security | White Label provides a custom domain with automatic SSL, branded with the customer's logo, colors, and favicon. | PBXDom’s security page describes a local collector forwarding PBX call records to hosted reporting, and explicitly says that page implies no certification or compliance status. |
| Support | Support is provided through in-app tickets and email; the contact page says typical basic-question replies take 10 to 20 minutes. | The pricing page lists email support on Basic, Pro, and Scale, and phone support on Advanced and Enterprise. |
| What it does | CallScaler is a cloud platform for call tracking, analytics, lead management, routing, recording, AI analysis, dynamic number insertion, forms, SMS, pay-per-call operations and advertising integrations. | PBXDom converts call records from existing PBX systems into hosted dashboards, alerts and call-accounting reports. |
Plans
CallScaler
- MarketplaceFree
- Pro$45 a month
- Call Tracking$65 a month
- Agency$130 a month
- Pay Per Call$400 a month
PBXDom
- Basic$99 a month
- Pro$199 a month
- Scale$499 a month
- Advanced$1,199 a month
- Enterprise on-premises$60,000 a year
- Enterprise on-premises version$60,000 a year
- EnterprisePriced on request
In their own words
CallScaler
CallScaler combines call tracking, routing, billing, payouts, and call quality tools for lead-generation and pay-per-call operations. It attributes calls to publishers, campaigns, ads, and keywords through dedicated numbers and dynamic number insertion. Routing options include call flows, real-time bidding, IVR menus, geographic routing, and voicemail. For call review, it provides recordings, transcripts, AI summaries, lead scoring, and keyword tracking.
The Pay Per Call plan includes buyer and publisher management, billing, invoicing, real-time bidding, and a branded public marketplace. The Marketplace plan is free for buying or selling calls. Call Tracking is listed at $65 a month and Pay Per Call at $400 a month, both billed annually with usage charges; the pricing note says paid plans start at $45/mo, and a 7-day trial is available. CallScaler runs on web and API platforms. Google and Meta ad integrations are listed, and AI assistants can connect through MCP. Phone numbers are currently offered only for the US and Canada.
PBXDom
PBXDom turns call records from an existing phone system into analytics dashboards, 911 alerts, and call accounting. It is aimed at IT teams maintaining current systems, including legacy phone systems, rather than replacing a PBX. Dashboards can use more than 70 widgets and report on call volumes, missed calls, and extension activity. Call accounting estimates costs by extension and department, with reports for comparison against a carrier bill. A collector reads records over serial, IP, or file-based connections and sends them to PBXDom’s cloud. Listed phone-system brands include Cisco, Avaya, Mitel, Panasonic, 3CX, and Asterisk/FreePBX. Alerts for a 911 call can use email, SMS, automated voice, Slack, and Zapier, with channels varying by plan. Plans start at $99 a month, billed monthly, and a 14-day trial is available. Retention ranges from one year on Basic to five or more years on Enterprise. Platforms listed include Android, iOS, Linux, Windows, web, API, and self-hosted.