CallScriber vs QEval
CallScriber
voiceinteraction.ai
QEval
qeval.aiSide by side
| Figure | CallScriber | QEval |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | — | Yes |
| API | — | Yes |
| Plans published | 0 | 1 |
| Spec score · Speech Analytics Software | 7.3 (#15) | 7.7 (#9) |
| Audience | The product is presented for contact centers, customer experience teams, quality assurance, and operations workflows. | QEval describes itself as a platform for contact centers and says it scores both human and AI agents on the same scorecard. |
| Deployment | VoiceInteraction describes on-prem deployment as supporting data control, security requirements, and low-latency operation. | The integrations page describes a 30-day deployment window and says custom connections are scoped during onboarding. |
| Integrations | The CallScriber page describes analytics integration to support reporting and QA workflows but does not name specific third-party integrations. | The platform lists more than 80 prebuilt connectors and says integrations are included without separate connector fees. |
| Maker | The product page identifies VoiceInteraction as the maker; its listed European office is in Lisbon, Portugal. | QEval is built and operated by ETS Labs, the AI software division of Etech Global Services LLC. |
| Pricing | The CallScriber page directs prospective customers to book a demo or contact sales and shows no prices. | The ROI calculator says QEval's investment is sized to the customer’s plan and handled with the sales team; it does not show a price. |
| Purpose | CallScriber transcribes, analyzes, categorizes, and monitors customer interactions at scale. | QEval is a contact center performance management platform that scores human agents, AI agents, and hybrid interactions across voice, chat, email, and SMS. |
| Support | VoiceInteraction provides technical support at [email protected] for product issues and operational questions. | The contact page says customer support replies within four business hours and general or partnership inquiries within two business days. |
Plans
In their own words
CallScriber
CallScriber has no write-up on Specifiction yet; its figures are above.
QEval
QEval is a contact-center performance management platform for scoring conversations and supporting agent assistance, compliance, coaching, and analytics. It evaluates human agents, AI agents, voice bots, chat copilots, and IVR flows. Supported inputs include voice, chat, email, SMS, social, tickets, CRM records, surveys, agent notes, and AI-agent transcripts. During calls, real-time agent assist can surface compliance prompts, de-escalation scripts, next-best actions, and knowledge-base articles. Other capabilities include speech analytics, screen-capture review, CSAT intelligence, business intelligence, gamification, and case-note analysis. QEval says its proprietary Mixture-of-Experts scoring has a contractual classification-accuracy commitment of 94% or higher and makes no third-party foundation-model calls in the scoring path. It lists more than 80 pre-built connectors and exchange options including REST API, webhooks, SFTP, Amazon S3, and Azure Blob Storage, with no per-connector fees. Pricing is quoted per deployment. QEval states a deployment window within 30 days and a 60-day exit clause without penalty. The platform is built by ETS Labs, the applied AI division of Etech Global Services.