CallTools vs FrontSpin
CallTools
calltools.com
FrontSpin
frontspin.comSide by side
| Figure | CallTools | FrontSpin |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | — |
| Plans published | 1 | 1 |
| Spec score · Predictive Dialer Software | 8.5 (#6) | 7.2 (#21) |
| Headquarters | Irvine, California, United States | Phoenix, Arizona, United States |
| Power dialer | The Power Dialer automatically advances through a contact list and connects agents when a person answers. | Its power dialer offers prioritized call lists and prerecorded voicemails. |
| Support | CallTools provides in-house support, developer support for API needs, phone support, and stated online hours of Monday–Friday 5am–5pm PST and Saturday–Sunday 7am–4pm PST. | FrontSpin offers a support knowledge base, and its TitanX acquisition announcement says existing customers continue to receive the same support. |
Plans
In their own words
CallTools
CallTools is a cloud contact-center platform for managing inbound and outbound calls. Its dialing options are power, predictive, and preview; the Power Dialer advances through a contact list and connects an agent when someone answers. Inbound functions include call distribution, custom IVR, queues, callbacks, failover destinations, and call recording. Agents can send SMS and email follow-ups, while real-time reporting covers contact rates, talk time, dispositions, and lead-source performance. CallTools lists more than 40 direct integrations and a REST API for importing and exporting data, querying contacts and call logs, webhooks, automations, and custom connectors. Compliance controls include timezone protection, holiday scheduling, Do Not Call integration, and contact-preference scrubbing. Pricing is available on request. Its Power Contact Center plan is billed month-to-month or annually and includes unlimited local and domestic long-distance minutes. Agents need a physical Windows 10 or current macOS computer, the latest Chrome or Firefox, and a USB wired headset; tablets, mobile devices, and virtual machines are unsupported.