Callu vs Freshservice
Callu
callu.app
Freshservice
freshworks.comSide by side
| Figure | Callu | Freshservice |
|---|---|---|
| Price from | Free | $19/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 7 |
| Spec score · IT Incident Management Software | 8.6 (#12) | 9.1 (#3) |
| Incident management | Features include a six-state incident lifecycle, an append-only timeline, notes, manual escalation and duplicate suppression. | The product can auto-route incidents, provide AI assistance and generate incident reports. |
| Integrations | Inbound alerts support Prometheus, Grafana, generic JSON and webhooks; organization notification channels include Slack, Teams and webhooks. | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. |
| Security | The site describes encrypted provider, SMTP and SIP credentials, invitation-only onboarding, rotating refresh cookies and a tamper-evident audit trail. | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. |
| What it does | Callu is a single-tenant incident management and on-call platform designed to run on your own infrastructure. | Freshservice is Freshworks' cloud-based AI service-operations and IT service-management platform covering IT service, operations, asset management and enterprise service delivery. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.