Callu vs SysAid
Callu
callu.app
SysAid
sysaid.comSide by side
| Figure | Callu | SysAid |
|---|---|---|
| Price from | Free | $89/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 2 |
| Spec score · IT Incident Management Software | 8.6 (#12) | 8.6 (#13) |
| Deployment | The quick start requires Docker and Docker Compose and describes a seven-service Docker stack. | SysAid offers Cloud and On-Premises delivery, and its FAQ says the Cloud edition includes some features unavailable on-premises. |
| Incident management | Features include a six-state incident lifecycle, an append-only timeline, notes, manual escalation and duplicate suppression. | The Professional plan includes end-to-end incident handling with prioritization, SLA tracking, automation and audit trails. |
| Integrations | Inbound alerts support Prometheus, Grafana, generic JSON and webhooks; organization notification channels include Slack, Teams and webhooks. | SysAid Connect combines native integrations, Workato recipes and a Microsoft Teams application; the marketplace lists integrations such as Jira, Confluence, PagerDuty and Pax8. |
| Mobile | A mobile app is listed as planned on the roadmap. | SysAid's mobile solution lets users create and view incidents and requests, add notes and attachments, and see history on iOS and Android. |
| Security | The site describes encrypted provider, SMTP and SIP credentials, invitation-only onboarding, rotating refresh cookies and a tamper-evident audit trail. | The pricing page lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. |
| What it does | Callu is a single-tenant incident management and on-call platform designed to run on your own infrastructure. | SysAid is an AI-powered IT service-management platform for service requests, incidents, workflows, assets and organizational service processes. |
Plans
In their own words
SysAid
SysAid is an IT service management platform for handling incidents, requests, changes, and problems. It also covers IT asset management, including discovery, inventory, and monitoring, alongside a knowledge base, approval workflows, SLA management, and an employee portal. Plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents. SysAid Connect provides Workato integrations with more than 1,000 business applications, plug-in add-ons, and API access. Named AI connections include Azure AD, Intune, SharePoint, O365, Slack, and Salesforce. The platform lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. Cloud and On-Premises delivery are available, although some features are Cloud-only. Mobile apps for iOS and Android support incident and request work. Professional costs $89 a month, billed at $89 agent/month, with 100K Workato credits and 250 managed assets. Enterprise pricing is custom and starts at 20 agents.