Candu vs Gainsight PX
Candu
candu.aiGainsight PX
gainsight.comSide by side
| Figure | Candu | Gainsight PX |
|---|---|---|
| Price from | $199/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 2 |
| Spec score · Product Adoption Software | 9.2 (#1) | 8.1 (#11) |
| Spec score · Onboarding Bots | 9.2 (#1) | 8.2 (#7) |
| Headquarters | Walnut, California, United States | San Francisco, California, USA |
| Integrations | Documented integrations include Segment, PostHog, Databricks, RudderStack, Amplitude, HubSpot, Heap, Salesforce, Census, Appcues, Intercom, Pendo and WalkMe. | PX integration documentation lists AWS S3, Google Cloud Storage, Segment, Crowdin, Electron, FullStory, Slack, Zendesk, Salesforce, and Gainsight CS integrations. |
| Security | Candu states that it uses TLS 1.3 in transit and AES-256 encryption at rest, and that it has a SOC 2 Type II audit covering December 2023 through November 2024. | Gainsight’s security page lists role-based access controls, transport and at-rest encryption, and SOC II compliance among its security and privacy protocols. |
| Support | The Free and Starter plans include email and chat support; Growth includes a dedicated customer success manager and Slack channel. | PX support is available through in-product feedback, email, the PX Community, and the Help Center. |
Plans
In their own words
Candu
Candu creates in-product onboarding, upgrade prompts, and announcements designed to match a product's interface. Experiences can appear inline or as overlays, including checklists, homepages, banners, empty states, modals, forms, and hotspots. Its editor supports reusable components, user segmentation, responsive layouts, CSS styling controls, and real-time publishing. Candu says its AI can build in-product UI from a prompt, screenshot, or design; users can review and edit before publishing. Analytics cover engagement, users, and content, and A/B testing is listed. Starter includes integrations and webhooks, while Candu says it connects with analytics providers. Launching experiences requires adding a JavaScript snippet to the product header. The Free plan is limited to overlays and three live experiences. Starter costs $199 a month, billed annually; Growth costs $799 a month, billed annually. Candu runs on web and extension, with mobile app support listed as unavailable. Its intended users include growth product managers, designers, and developers working on onboarding and product adoption.
Gainsight PX
Gainsight PX combines product analytics with tools for guiding users and gathering feedback. Analytics include usage visualizations, activation tracking, path and funnel analysis, feature instrumentation, and segmentation to help teams examine adoption risks and friction. Teams can create personalized in-app guides and engagements, email engagements, and an In-App Hub knowledge center bot. In-app surveys include NPS, CSAT, and CES, with targeting and feedback analysis. Gainsight says PX supports web, mobile, and desktop products, including native iOS and Android, React Native, and Windows desktop; C# and Java SDKs are available for custom desktop apps. Listed integrations include AWS S3, Google Cloud Storage, Segment, Crowdin, Electron, FullStory, Slack, Zendesk, Salesforce, and Gainsight CS. The REST API can access users, accounts, and events, create custom events, and retrieve historical data up to 190 days per call. Essentials and Enterprise plans are listed, but pricing is on request and there is no free plan. A free trial is available. Web setup requires developer help to install the PX tag and code the identify call; analytics and engagements do not work without them.