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SPECIFICTION
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Gainsight PX

gainsight.com

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Spec score 8.2 #7 of 27 in Onboarding Bots

What it is

Gainsight PX combines product analytics with tools for guiding users and gathering feedback. Analytics include usage visualizations, activation tracking, path and funnel analysis, feature instrumentation, and segmentation to help teams examine adoption risks and friction. Teams can create personalized in-app guides and engagements, email engagements, and an In-App Hub knowledge center bot. In-app surveys include NPS, CSAT, and CES, with targeting and feedback analysis. Gainsight says PX supports web, mobile, and desktop products, including native iOS and Android, React Native, and Windows desktop; C# and Java SDKs are available for custom desktop apps. Listed integrations include AWS S3, Google Cloud Storage, Segment, Crowdin, Electron, FullStory, Slack, Zendesk, Salesforce, and Gainsight CS. The REST API can access users, accounts, and events, create custom events, and retrieve historical data up to 190 days per call. Essentials and Enterprise plans are listed, but pricing is on request and there is no free plan. A free trial is available. Web setup requires developer help to install the PX tag and code the identify call; analytics and engagements do not work without them.

Spec sheet

API
The PX REST API can access users, accounts, and events, create custom events, and fetch historical event data; its documentation states a maximum historical date range of 190 days per call.Read 30 Sep 2026 · px-apidocs.gainsight.com
Integrations
PX integration documentation lists AWS S3, Google Cloud Storage, Segment, Crowdin, Electron, FullStory, Slack, Zendesk, Salesforce, and Gainsight CS integrations.Read 30 Sep 2026 · support.gainsight.com
Security
Gainsight’s security page lists role-based access controls, transport and at-rest encryption, and SOC II compliance among its security and privacy protocols.Read 30 Sep 2026 · gainsight.com
Support
PX support is available through in-product feedback, email, the PX Community, and the Help Center.Read 30 Sep 2026 · support.gainsight.com
Headquarters
San Francisco, California, USARead 28 Sep 2026 · gainsight.com
Founded
2009Read 28 Sep 2026 · gainsight.com
Analytics capabilities
The product page describes path and funnel analysis, feature instrumentation, segmentation, and analysis of adoption risks and friction points.Read 30 Sep 2026 · gainsight.com
Free trial
Gainsight offers a PX trial signup page, but the opened page does not state the trial duration.Read 30 Sep 2026 · gainsight.com
In-app engagement
PX supports personalized in-app guides and engagements, email engagements, and an In-App Hub knowledge center bot.Read 30 Sep 2026 · support.gainsight.com
Plan differences
The package comparison lists multiple Knowledge Center bots, advanced enterprise integrations, cross-tag tracking, and enterprise security as Enterprise features unavailable in Essentials.Read 30 Sep 2026 · support.gainsight.com
Pricing
Gainsight’s pricing page directs PX buyers to request pricing and does not display a price.Read 30 Sep 2026 · gainsight.com
Product analytics
Gainsight PX provides product analytics, usage visualizations, and activation tracking to help teams understand user behavior and product adoption.Read 30 Sep 2026 · support.gainsight.com
Setup requirement
The web installation guide says developer assistance is needed to install the PX tag and code the identify call, and that analytics and engagements do not function without them.Read 30 Sep 2026 · support.gainsight.com
Supported runtimes
Gainsight says PX supports web, mobile, and desktop, including native iOS, Android, React Native, and Windows desktop, with C# and Java SDKs for custom desktop apps.Read 30 Sep 2026 · gainsight.com
Surveys
PX offers in-app surveys, including NPS, CSAT, and CES surveys, with targeting and feedback analysis.Read 30 Sep 2026 · gainsight.com

Plans and prices

PX Enterprise Priced on request 1K events per MAU/month · 1 product tag included · up to 30 additional tags · 36-month data retention · up to 500K emails/month, extendable · enterprise security features Read 30 Sep 2026 · support.gainsight.com
PX Essentials Priced on request 1K events per MAU/month · 1 product tag included · up to 3 additional tags · 36-month data retention · up to 100K emails/month, extendable Read 30 Sep 2026 · support.gainsight.com

Every Gainsight PX plan and price →

Strong points and limits

Strong points

  • Includes product usage and activation analytics
  • Supports in-app guides, email engagements, and surveys
  • Supports web, mobile, and desktop products
  • REST API accesses users, accounts, and events
  • Free trial available

Limits

  • No free plan
  • Pricing is on request
  • Web installation requires developer assistance
  • API historical data is limited to 190 days per call

Who it suits

Gainsight PX suits product teams looking to analyze adoption and create targeted in-app guidance or surveys. Teams should account for developer assistance during web installation.

Verdict

Gainsight PX combines usage analysis, user guidance, and feedback tools across web, mobile, and desktop products. Buyers need to request pricing, and web setup depends on developer assistance.

Where Specifiction places it

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