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SPECIFICTION
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HelpHero

helphero.co

From $45.83/mo Free trial WebAPIBrowser extension
Visit helphero.co
Spec score 8.2 #8 of 32 in Product Adoption Software

What it is

HelpHero is a no-code onboarding tool for SaaS product, customer success, and growth teams. It creates multi-step tours that highlight interface elements across pages, with text that can include user properties. Checklists track onboarding tasks, while hotspots show contextual prompts on click or hover. Teams can target tours by language, device, browser, and custom user properties, and create different pathways based on those properties. Analytics track tour interactions and step completion; listed plan features also include drill-down analysis and A/B testing. Installation uses a JavaScript snippet added directly or through Google Tag Manager or WordPress. HelpHero supports Chrome, Firefox, Safari, and Edge, and works with HTML-based client-side and server-side apps. It supports web-based mobile and tablet apps, but not native mobile apps. Tours can also be accessed through the HelpHero Messenger app in Intercom Messenger. There is no free plan, and a 14-day trial is listed. The plan for up to 1,000 monthly active users costs $55 a month; higher listed tiers extend to 20,000 users for $299 a month.

Spec sheet

Product
HelpHero is a no-code onboarding tool for SaaS product, customer success, and growth teams.Read 3 Oct 2026 · helphero.co
Security
HelpHero says data is encrypted in transit using TLS and encrypted at rest and during data-centre transfers.Read 3 Oct 2026 · helphero.co
Support
HelpHero lists email, chat, and conference-call support, with comprehensive documentation.Read 3 Oct 2026 · helphero.co
Analytics
Its analytics track tour interaction and step completion, and the pricing page lists drill-down analysis and A/B testing.Read 3 Oct 2026 · helphero.co
Audience targeting
Tours can be targeted using language, device, browser, and custom user properties, with different pathways based on user properties.Read 3 Oct 2026 · helphero.co
Browser and app compatibility
It supports Chrome, Firefox, Safari, and Edge and works with HTML-based client-side and server-side apps.Read 3 Oct 2026 · helphero.co
Checklists and hotspots
Checklists track onboarding task progress, while hotspots provide contextual tooltips or feature prompts triggered by click or hover.Read 3 Oct 2026 · helphero.co
Hosting and data location
Production services run on Google Cloud, and user content is stored in Google Cloud US regions using MongoDB Atlas.Read 3 Oct 2026 · helphero.co
Installation
HelpHero installs on a website through a JavaScript snippet that can be added directly or through Google Tag Manager or WordPress.Read 3 Oct 2026 · helphero.co
Integration
The HelpHero Messenger app lets customers access HelpHero tours through Intercom Messenger.Read 3 Oct 2026 · helphero.co
Mobile limitation
HelpHero works in web-based mobile and tablet apps but does not support native mobile apps.Read 3 Oct 2026 · helphero.co
Plan limit
When an account exceeds 120% of its MAU limit, HelpHero pauses its tours until the next billing cycle if the customer has not upgraded.Read 3 Oct 2026 · helphero.co
Product tours
It creates multi-step walkthroughs that highlight interface elements, span pages, and can include user properties in the text.Read 3 Oct 2026 · helphero.co
Security testing
HelpHero says independent third-party specialists have tested its systems and processes, alongside ongoing in-house security maintenance.Read 3 Oct 2026 · helphero.co

Plans and prices

Up to 1,000 MAU $55 a month $55 per month up to 1,000 MAU · all standard and advanced features Read 3 Oct 2026 · helphero.co
Up to 2,500 MAU $115 a month $115 per month up to 2,500 MAU · all standard and advanced features Read 3 Oct 2026 · helphero.co
Up to 5,000 MAU $179 a month $179 per month up to 5,000 MAU · all standard and advanced features Read 3 Oct 2026 · helphero.co
Up to 10,000 MAU $249 a month $249 per month up to 10,000 MAU · all standard and advanced features Read 3 Oct 2026 · helphero.co
Up to 20,000 MAU $299 a month $299 per month up to 20,000 MAU · all standard and advanced features Read 3 Oct 2026 · helphero.co
Up to 1,000 MAU $550 a year $550 a year up to 1,000 MAU · all standard and advanced features Read 3 Oct 2026 · helphero.co
Up to 2,500 MAU $1,150 a year $1,150 a year up to 2,500 MAU · all standard and advanced features Read 3 Oct 2026 · helphero.co
Up to 5,000 MAU $1,790 a year $1,790 a year up to 5,000 MAU · all standard and advanced features Read 3 Oct 2026 · helphero.co
Up to 10,000 MAU $2,490 a year $2,490 a year up to 10,000 MAU · all standard and advanced features Read 3 Oct 2026 · helphero.co
Up to 20,000 MAU $2,990 a year $2,990 a year up to 20,000 MAU · all standard and advanced features Read 3 Oct 2026 · helphero.co

Every HelpHero plan and price →

Strong points and limits

Strong points

  • No-code tours, checklists, and hotspots
  • Targeting by browser, device, language, and user properties
  • Analytics include tour interactions and step completion
  • 14-day trial available
  • Installation supports Google Tag Manager and WordPress

Limits

  • No free plan
  • Native mobile apps are not supported
  • Tours pause after exceeding 120% of the MAU limit

Who it suits

HelpHero suits SaaS product, customer success, and growth teams that need to guide users through a web-based product. It is not for teams seeking native mobile app onboarding support.

Verdict

HelpHero covers tours, checklists, contextual prompts, and analytics for HTML-based apps, including web-based mobile experiences. Its listed starting tier costs $55 a month for up to 1,000 MAU, and native apps are outside its support.

Where Specifiction places it

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