HelpHero vs Helppier
HelpHero
helphero.co
Helppier
helppier.comSide by side
| Figure | HelpHero | Helppier |
|---|---|---|
| Price from | $45.83/mo | $49/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 10 | 7 |
| Spec score · Product Adoption Software | 8.2 (#8) | 9.1 (#2) |
| Spec score · Onboarding Bots | 8.2 (#8) | 9.1 (#3) |
| Spec score · User Onboarding Software | 8.1 (#10) | 9.0 (#4) |
| Analytics | Its analytics track tour interaction and step completion, and the pricing page lists drill-down analysis and A/B testing. | Analytics reports expose guide plays, completion rate, unique users and reached goals with daily, weekly and monthly views. |
| Installation | HelpHero installs on a website through a JavaScript snippet that can be added directly or through Google Tag Manager or WordPress. | Web installation uses a dashboard domain entry, the Chrome extension and a widget that appears on the site. |
| Product tours | It creates multi-step walkthroughs that highlight interface elements, span pages, and can include user properties in the text. | Its multi-page tours guide users through workflows while they interact with the website or web application. |
| Support | HelpHero lists email, chat, and conference-call support, with comprehensive documentation. | Standard includes email support; Tailor Made adds priority support, phone and Zoom support, and a dedicated account manager. |
Plans
HelpHero
- Up to 1,000 MAU$55 a month
- Up to 2,500 MAU$115 a month
- Up to 5,000 MAU$179 a month
- Up to 10,000 MAU$249 a month
- Up to 20,000 MAU$299 a month
- Up to 1,000 MAU$550 a year
- Up to 2,500 MAU$1,150 a year
- Up to 5,000 MAU$1,790 a year
- Up to 10,000 MAU$2,490 a year
- Up to 20,000 MAU$2,990 a year
Helppier
- Standard (up to 1,000 MAUS)$49 a month
- Standard (up to 10,000 MAUS)$99 a month
- Standard (up to 20,000 MAUS)$199 a month
- Standard$299 a month
- Standard (up to 50,000 MAUS)$299 a month
- Standard (more than 50,000 MAUS)Priced on request
- Tailor MadePriced on request
In their own words
HelpHero
HelpHero is a no-code onboarding tool for SaaS product, customer success, and growth teams. It creates multi-step tours that highlight interface elements across pages, with text that can include user properties. Checklists track onboarding tasks, while hotspots show contextual prompts on click or hover. Teams can target tours by language, device, browser, and custom user properties, and create different pathways based on those properties. Analytics track tour interactions and step completion; listed plan features also include drill-down analysis and A/B testing. Installation uses a JavaScript snippet added directly or through Google Tag Manager or WordPress. HelpHero supports Chrome, Firefox, Safari, and Edge, and works with HTML-based client-side and server-side apps. It supports web-based mobile and tablet apps, but not native mobile apps. Tours can also be accessed through the HelpHero Messenger app in Intercom Messenger. There is no free plan, and a 14-day trial is listed. The plan for up to 1,000 monthly active users costs $55 a month; higher listed tiers extend to 20,000 users for $299 a month.
Helppier
Helppier provides no-code interactive guides, automated tours, and in-app messages for onboarding and assisting users. Web guides can combine multi-page tours with tooltips, hotspots, popups, banners, warnings, notifications, and NPS surveys. Analytics track guide plays, completion rates, unique users, and reached goals, with daily, weekly, or monthly reports. Helppier is designed for web apps, including single-page apps built with React, AngularJS, Ember, or Backbone. Listed integrations include Canva, HubSpot, Mailchimp, Calendly, Typeform, Google Analytics, Google Tag Manager, Mixpanel, SharePoint, and the Helppier API. The mobile page lists Android and marks iOS as “Coming Soon.” Standard includes email support; Tailor Made adds priority support, phone and Zoom support, and a dedicated account manager. The pricing FAQ states a minimum loyalty period of six months. Standard is listed at $299 a month, with two months free if paid yearly; it supports up to 50,000 MAUS, two admin users, 65 languages, and unlimited guides and steps. A 14-day trial is offered, but there is no free plan.