HelpHero vs Inline Manual
HelpHero
helphero.co
Inline Manual
inlinemanual.comSide by side
| Figure | HelpHero | Inline Manual |
|---|---|---|
| Price from | $45.83/mo | $3/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 10 | 7 |
| Spec score · Product Adoption Software | 8.2 (#8) | 8.9 (#4) |
| Spec score · Onboarding Bots | 8.2 (#8) | 9.0 (#4) |
| Spec score · User Onboarding Software | 8.1 (#10) | 8.8 (#5) |
| Spec score · Customer Onboarding Software | 8.0 (#11) | 8.8 (#3) |
| Spec score · In App Messaging | 8.1 (#8) | 8.9 (#2) |
| Spec score · Software Tutorials | 8.1 (#14) | 8.9 (#5) |
| Analytics | Its analytics track tour interaction and step completion, and the pricing page lists drill-down analysis and A/B testing. | Analytics show walkthrough performance, user completion stages, drop-off points and third-party analytics exports. |
| Installation | HelpHero installs on a website through a JavaScript snippet that can be added directly or through Google Tag Manager or WordPress. | Deployment requires a Chrome authoring extension plus a short JavaScript player snippet installed in the target application. |
| Product | HelpHero is a no-code onboarding tool for SaaS product, customer success, and growth teams. | Inline Manual is a Digital Adoption Platform for creating interactive walkthroughs, tooltips, and support articles inside a customer’s app. |
| Security | HelpHero says data is encrypted in transit using TLS and encrypted at rest and during data-centre transfers. | The security page states that Inline Manual is ISO 27001:2014 certified and that its servers are hosted on Google Cloud Platform in Belgium and the UK. |
| Support | HelpHero lists email, chat, and conference-call support, with comprehensive documentation. | The pricing comparison lists community forums and a knowledgebase, weekday 24/5 email support, and screenshare troubleshooting upon availability. |
Plans
HelpHero
- Up to 1,000 MAU$55 a month
- Up to 2,500 MAU$115 a month
- Up to 5,000 MAU$179 a month
- Up to 10,000 MAU$249 a month
- Up to 20,000 MAU$299 a month
- Up to 1,000 MAU$550 a year
- Up to 2,500 MAU$1,150 a year
- Up to 5,000 MAU$1,790 a year
- Up to 10,000 MAU$2,490 a year
- Up to 20,000 MAU$2,990 a year
Inline Manual
- Employee adoption$3 a month
- iFrames Support add-on$129 a month
- Standard Pro$158 a month
- Standalone Player add-on$199 a month
- Priority Support add-on$289 a month
- Product Adoption Audit$399, paid once
- EnterprisePriced on request
In their own words
HelpHero
HelpHero is a no-code onboarding tool for SaaS product, customer success, and growth teams. It creates multi-step tours that highlight interface elements across pages, with text that can include user properties. Checklists track onboarding tasks, while hotspots show contextual prompts on click or hover. Teams can target tours by language, device, browser, and custom user properties, and create different pathways based on those properties. Analytics track tour interactions and step completion; listed plan features also include drill-down analysis and A/B testing. Installation uses a JavaScript snippet added directly or through Google Tag Manager or WordPress. HelpHero supports Chrome, Firefox, Safari, and Edge, and works with HTML-based client-side and server-side apps. It supports web-based mobile and tablet apps, but not native mobile apps. Tours can also be accessed through the HelpHero Messenger app in Intercom Messenger. There is no free plan, and a 14-day trial is listed. The plan for up to 1,000 monthly active users costs $55 a month; higher listed tiers extend to 20,000 users for $299 a month.
Inline Manual
Inline Manual has no write-up on Specifiction yet; its figures are above.