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Inline Manual

inlinemanual.com

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Spec score 8.9 #2 of 21 in In App Messaging

Spec sheet

What it does
Inline Manual is a digital adoption platform for in-app walkthroughs, tooltips, checklists, announcements and help content.Read 15 Oct 2026 · inlinemanual.com
Product
Inline Manual is a Digital Adoption Platform for creating interactive walkthroughs, tooltips, and support articles inside a customer’s app.Read 7 Oct 2026 · inlinemanual.com
Trial
The free trial lasts 14 days, requires no credit card, and access to content and sites is restricted after the trial unless a subscription is set up.Read 7 Oct 2026 · support.inlinemanual.com
Integrations
Documented integrations include Google Analytics, Google Tag Manager, Mixpanel, Heap, Intercom, Kissmetrics, Marketo, Segment and Woopra.Read 15 Oct 2026 · support.inlinemanual.com
Security
The security page states that Inline Manual is ISO 27001:2014 certified and that its servers are hosted on Google Cloud Platform in Belgium and the UK.Read 7 Oct 2026 · inlinemanual.com
Support
The pricing comparison lists community forums and a knowledgebase, weekday 24/5 email support, and screenshare troubleshooting upon availability.Read 7 Oct 2026 · inlinemanual.com
Headquarters
London, EnglandRead 28 Sep 2026 · inlinemanual.com
Founded
2012Read 28 Sep 2026 · inlinemanual.com
Company
Inline Manual says it was created in 2012, and its site lists Inline Manual Ltd. at 20-22 Wenlock Road, London, England.Read 7 Oct 2026 · inlinemanual.com
Analytics
Analytics show walkthrough performance, user completion stages, drop-off points and third-party analytics exports.Read 15 Oct 2026 · inlinemanual.com
Announcements
Modal announcements can communicate webinars, training, feature releases and downtime inside an application.Read 15 Oct 2026 · inlinemanual.com
Automation
Automation can launch content automatically and perform click shortcuts for repetitive workflows.Read 15 Oct 2026 · inlinemanual.com
Branching
Branching lets content follow different paths based on user answers or activity.Read 15 Oct 2026 · inlinemanual.com
Builder migration
Inline Manual is replacing its legacy Authoring Tool with a Builder using drag-and-drop blocks and a newer WYSIWYG editor.Read 15 Oct 2026 · support.inlinemanual.com
Company facts
LinkedIn lists Inline Manual as privately held, headquartered in London, founded in 2014 and employing 11–50 people.Read 15 Oct 2026 · uk.linkedin.com
Company history
The official homepage says the product has been built since 2012 and is used by more than 500 companies.Read 15 Oct 2026 · inlinemanual.com
Company legal name
The website footer identifies the maker as Inline Manual Ltd.Read 15 Oct 2026 · inlinemanual.com
Documentation depth
The help center covers walkthroughs, tooltips, articles, analytics, people tracking, segmentation, automation, integrations, installation, troubleshooting, customization and developer callbacks.Read 15 Oct 2026 · support.inlinemanual.com
Feedback and NPS
Feedback widgets and NPS surveys collect user sentiment directly inside the product.Read 15 Oct 2026 · inlinemanual.com
Funding and ownership
A LinkedIn company update describes Inline Manual as a self-funded independent software team.Read 15 Oct 2026 · uk.linkedin.com
Guidance features
Features include walkthroughs, tooltips, hotspots, announcements, banners, checklists, an in-app help center, feedback, and NPS surveys.Read 7 Oct 2026 · inlinemanual.com
In-app help center
The in-app help center supports searchable articles, contextual content, walkthrough restart and quick-access support buttons.Read 15 Oct 2026 · inlinemanual.com
Installation
Deployment requires a Chrome authoring extension plus a short JavaScript player snippet installed in the target application.Read 15 Oct 2026 · support.inlinemanual.com
Integration limits
Third-party analytics integrations send event information one way and require the analytics services to already be installed in the application.Read 7 Oct 2026 · support.inlinemanual.com
JavaScript extensibility
The pricing comparison lists a JavaScript API, player callbacks, editor callbacks and step templates.Read 15 Oct 2026 · inlinemanual.com
Languages
Inline Manual supports more than 70 languages, including right-to-left languages; the Standard Pro pricing comparison lists 3 languages and Enterprise lists 70.Read 7 Oct 2026 · inlinemanual.com
Licence
The terms describe Inline Manual as proprietary hosted software and grant customers limited subscription rights rather than ownership.Read 15 Oct 2026 · inlinemanual.com
Limit: backend speed
A G2 reviewer reported slow backend updates that made iterative tutorial quality assurance difficult.Read 15 Oct 2026 · g2.com
Limit: conditional flows
A G2 reviewer reported that segmentation could decide whether a topic appears but could not direct next-step actions, forcing duplicated topics.Read 15 Oct 2026 · g2.com
Limit: implementation
G2 reviewers report more involved setup for single-page applications and say mobile options could be better.Read 15 Oct 2026 · g2.com
Limit: integrations
SpotSaaS identifies a limited third-party integration marketplace as a drawback for organizations needing many connectors.Read 15 Oct 2026 · spotsaas.com
Limit: learning curve
Reviewers say the content creator can feel clustered or overwhelming and that advanced customization may require HTML/CSS familiarity.Read 15 Oct 2026 · g2.com
Localization
The product supports more than 70 languages, including right-to-left languages, with CSV, XLS and JSON translation exchange.Read 15 Oct 2026 · inlinemanual.com
Offline deployment
The Standalone Player hybrid solution supports on-premise use in strict security environments or environments without an internet connection.Read 7 Oct 2026 · support.inlinemanual.com
Personalization
Users can be segmented and targeted, and content can branch based on user responses.Read 7 Oct 2026 · inlinemanual.com
Praise: customization
Reviewers praise extensive branding, styling, segmentation, multilingual content and the ability for nontechnical staff to create in-app guidance.Read 15 Oct 2026 · g2.com
Praise: support
G2 reviewers repeatedly describe support as fast, precise, exceptional and highly responsive.Read 15 Oct 2026 · g2.com
Praise: value
Independent reviews characterize the product as affordable relative to its depth of functionality.Read 15 Oct 2026 · spotsaas.com
Public API
Inline Manual exposes a public API for profile data and publishes developer API documentation through SwaggerHub.Read 15 Oct 2026 · support.inlinemanual.com
Rating on Capterra
4.3 out of 5 from 3 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
4.6 out of 5 from 23 reviewsRead 15 Oct 2026 · g2.com
Rating on GetApp
4.3 out of 5 from 3 reviewsRead 15 Oct 2026 · getapp.com
Rating on SpotSaaS
4.75 out of 5 from 20 ratings and 30 reviewsRead 15 Oct 2026 · spotsaas.com
Security and payments
Inline Manual states PCI compliance and says card data is handled by Stripe rather than stored on its servers.Read 15 Oct 2026 · inlinemanual.com
Security encryption
The security policy says communications between Inline Manual, customer portals and products use SSL/TLS encryption.Read 15 Oct 2026 · inlinemanual.com
Security uptime
The security page reports observed uptime of 99.99% or higher and monitoring with Pingdom, NewRelic, Datadog and OpsGenie.Read 15 Oct 2026 · inlinemanual.com
Segmentation
Users can be segmented from synced properties and targeted with content at specified moments.Read 15 Oct 2026 · inlinemanual.com
Self-hosting
The player can be implemented on-premise, including a standalone offline player option.Read 15 Oct 2026 · support.inlinemanual.com
System requirements
Content creation requires Google Chrome for the authoring extension; end users receive content through the JavaScript player in a web application.Read 15 Oct 2026 · support.inlinemanual.com
Tooltips and hotspots
Tooltips provide persistent or on-demand help, while hotspots draw attention to newly launched features.Read 15 Oct 2026 · inlinemanual.com
Use cases
The product is presented for user onboarding, feature adoption, in-app marketing, employee training, change management, and in-app support.Read 7 Oct 2026 · inlinemanual.com
Version and release management
Teams can maintain revisions, test across environments and serve stable releases while editing newer versions.Read 15 Oct 2026 · inlinemanual.com
Walkthroughs
Walkthroughs provide customizable step-by-step popovers for onboarding, training, announcements and support.Read 15 Oct 2026 · support.inlinemanual.com

Plans and prices

Employee adoption $3 a month $3.00 per active employee/month unlimited employees · 5 applications · walkthroughs, tooltips, articles · announcements · segmentation · 3 languages · reports Read 15 Oct 2026 · inlinemanual.com
iFrames Support add-on $129 a month Add-on - $129/mo iFrames Support Read 7 Oct 2026 · inlinemanual.com
Standard Pro $158 a month $158 / month 250 monthly active users · unlimited content · 3 languages · 10 team members · 10 revisions/topic · 2 releases/topic · 3 environments · iFrames add-on $129/mo · standalone player add-on $199/mo · priority support add-on $289/mo Read 15 Oct 2026 · inlinemanual.com
Standalone Player add-on $199 a month Add-on - $199/mo Standalone Player Read 7 Oct 2026 · inlinemanual.com
Priority Support add-on $289 a month Add-on - $289/mo Priority Support Read 7 Oct 2026 · inlinemanual.com
Product Adoption Audit $399, paid once $399 one-time onboarding flow review · friction and drop-off analysis · guide and announcement recommendations · 45-minute consultation Read 15 Oct 2026 · inlinemanual.com
Enterprise Priced on request Upon request flexible limits · 70 languages · unlimited team members · dedicated success manager · custom integrations · priority support Read 15 Oct 2026 · g2.com

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