Candu vs Inline Manual
Candu
candu.ai
Inline Manual
inlinemanual.comSide by side
| Figure | Candu | Inline Manual |
|---|---|---|
| Price from | $199/mo | $3/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 7 |
| Spec score · Product Adoption Software | 9.2 (#1) | 8.9 (#4) |
| Spec score · User Onboarding Software | 9.3 (#1) | 8.8 (#5) |
| Spec score · Digital Adoption Platforms | 9.2 (#1) | 8.9 (#4) |
| Spec score · Onboarding Bots | 9.2 (#1) | 9.0 (#4) |
| Analytics | Candu offers user and content analytics, engagement measurement and A/B testing capabilities. | Analytics show walkthrough performance, user completion stages, drop-off points and third-party analytics exports. |
| Documentation depth | The help center contains installation, editor, segmentation, publishing, analytics, troubleshooting, integrations, billing and AI-agent sections. | The help center covers walkthroughs, tooltips, articles, analytics, people tracking, segmentation, automation, integrations, installation, troubleshooting, customization and developer callbacks. |
| Headquarters | Walnut, California, United States | London, England |
| Installation | All features require a JavaScript snippet in the site head, after which teams publish content through Candu without redeploying their application. | Deployment requires a Chrome authoring extension plus a short JavaScript player snippet installed in the target application. |
| Integrations | Documented integrations include Segment, PostHog, Databricks, RudderStack, Amplitude, HubSpot, Heap, Salesforce, Census, Appcues, Intercom, Pendo and WalkMe. | Documented integrations include Google Analytics, Google Tag Manager, Mixpanel, Heap, Intercom, Kissmetrics, Marketo, Segment and Woopra. |
| Licence | The subscription agreement describes a proprietary hosted service, grants limited usage rights and retains Candu intellectual property. | The terms describe Inline Manual as proprietary hosted software and grant customers limited subscription rights rather than ownership. |
| Rating on Capterra | 4.4 out of 5 from 21 reviews. | 4.3 out of 5 from 3 reviews |
| Rating on G2 | 4.5 out of 5 from 43 reviews. | 4.6 out of 5 from 23 reviews |
| Rating on GetApp | 4.4 out of 5 from 21 reviews. | 4.3 out of 5 from 3 reviews |
| Security | Candu states that it uses TLS 1.3 in transit and AES-256 encryption at rest, and that it has a SOC 2 Type II audit covering December 2023 through November 2024. | The security page states that Inline Manual is ISO 27001:2014 certified and that its servers are hosted on Google Cloud Platform in Belgium and the UK. |
| Security encryption | Candu says traffic uses TLS, stored data uses AES encryption, secrets use AWS KMS and encrypted backups use AES-256. | The security policy says communications between Inline Manual, customer portals and products use SSL/TLS encryption. |
| Segmentation | Targeting can use user plan, role, lifecycle stage and other data attributes to show personalized experiences. | Users can be segmented from synced properties and targeted with content at specified moments. |
| Support | The Free and Starter plans include email and chat support; Growth includes a dedicated customer success manager and Slack channel. | The pricing comparison lists community forums and a knowledgebase, weekday 24/5 email support, and screenshare troubleshooting upon availability. |
| What it does | Candu lets product and growth teams create native-looking in-app onboarding, announcements, prompts and other UI experiences with a visual editor or AI. | Inline Manual is a digital adoption platform for in-app walkthroughs, tooltips, checklists, announcements and help content. |
Plans
Inline Manual
- Employee adoption$3 a month
- iFrames Support add-on$129 a month
- Standard Pro$158 a month
- Standalone Player add-on$199 a month
- Priority Support add-on$289 a month
- Product Adoption Audit$399, paid once
- EnterprisePriced on request
In their own words
Candu
Candu creates in-product onboarding, upgrade prompts, and announcements designed to match a product's interface. Experiences can appear inline or as overlays, including checklists, homepages, banners, empty states, modals, forms, and hotspots. Its editor supports reusable components, user segmentation, responsive layouts, CSS styling controls, and real-time publishing. Candu says its AI can build in-product UI from a prompt, screenshot, or design; users can review and edit before publishing. Analytics cover engagement, users, and content, and A/B testing is listed. Starter includes integrations and webhooks, while Candu says it connects with analytics providers. Launching experiences requires adding a JavaScript snippet to the product header. The Free plan is limited to overlays and three live experiences. Starter costs $199 a month, billed annually; Growth costs $799 a month, billed annually. Candu runs on web and extension, with mobile app support listed as unavailable. Its intended users include growth product managers, designers, and developers working on onboarding and product adoption.
Inline Manual
Inline Manual has no write-up on Specifiction yet; its figures are above.