Canny vs Featul

Canny is an AI-powered customer feedback platform for collecting requests, prioritizing them, and sharing product updates. Its Autopilot can capture, deduplicate, and triage feedback from customer conversations and other sources. Customers can submit and vote on requests in a portal, check their status, and see what is coming next. Teams can publish public or private roadmaps, send status updates, and announce releases. Canny links requests to customer accounts and revenue impact to support prioritization. Listed integrations include Intercom, Zendesk, Slack, Salesforce, HubSpot, Jira, and Linear; a public API and Chrome extension provide additional ways to connect or capture feedback. The platform serves product-led teams, including product, sales, customer success, customer experience, and marketing groups. It is available on the web, through an API, and as an extension. The Free plan is free and includes 25 tracked users with unlimited feedback. Pro is $79 a month, billed yearly, and starts at 100+ tracked users.

Featul is a web workspace that brings customer feedback, roadmaps, and changelogs together for product teams, including SaaS teams. Customers can submit requests, vote, comment, and attach files through a public feedback portal. Teams can review requests, merge overlapping posts, and keep internal comments private; the public page can show planned work and shipped updates alongside feedback. An in-app widget lets customers browse feedback, submit ideas, vote, view the roadmap, and read updates without leaving the app. People can participate without a workspace login, and names can be masked on public boards. Teams can use a Featul subdomain or point their own domain to the portal. Integrations include Slack and Discord notifications and a Notra changelog import; Canny, Nolt, and ProductBoard migration connections are marked as coming soon. Featul says its service is hosted in the EU. Its privacy policy describes access controls, encryption, secure development practices, and regular monitoring. The Free plan costs nothing and allows 3 team members, 5 boards, 10 changelog entries, and 5 tags.