Canny vs Feedbucket
Canny
canny.io
Feedbucket
feedbucket.appSide by side
| Figure | Canny | Feedbucket |
|---|---|---|
| Price from | $79/mo | $49/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 3 |
| Spec score · Customer Feedback Software | 9.2 (#2) | 8.1 (#21) |
| Founded | Canny says it launched in 2017 as feature-voting boards and remains led by co-founders Sarah Hum and Andrew Rasmussen. | 2021 |
| Integrations | Listed integrations include Intercom, Zendesk, Asana, ClickUp, Discord, Segment, Slack, HubSpot, Jira, Linear, Microsoft Teams, OIDC, Okta, OneLogin, Salesforce, Google Analytics, and Zapier. | The maker lists integrations including Asana, Jira, ClickUp, Trello, Basecamp, Monday, Zapier, Slack, GitHub, Linear, GitLab, Teamwork, Shortcut, Notion, Email, and Webhook. |
| Security | Canny says it is SOC 2 certified and makes its report available on request. | The privacy policy describes TLS encrypted connections, access controls, regular backups, and regular vulnerability testing; security reviews are listed as an Enterprise feature. |
| Support | Every customer receives live chat, email support, and a help center; Business customers receive a dedicated customer success manager. | Enterprise includes priority support and a dedicated success manager; the privacy policy says in-app support chat is provided through Crisp. |
Plans
In their own words
Canny
Canny is an AI-powered customer feedback platform for collecting requests, prioritizing them, and sharing product updates. Its Autopilot can capture, deduplicate, and triage feedback from customer conversations and other sources. Customers can submit and vote on requests in a portal, check their status, and see what is coming next. Teams can publish public or private roadmaps, send status updates, and announce releases. Canny links requests to customer accounts and revenue impact to support prioritization. Listed integrations include Intercom, Zendesk, Slack, Salesforce, HubSpot, Jira, and Linear; a public API and Chrome extension provide additional ways to connect or capture feedback. The platform serves product-led teams, including product, sales, customer success, customer experience, and marketing groups. It is available on the web, through an API, and as an extension. The Free plan is free and includes 25 tracked users with unlimited feedback. Pro is $79 a month, billed yearly, and starts at 100+ tracked users.
Feedbucket
Feedbucket has no write-up on Specifiction yet; its figures are above.