Canny vs PrioSmith
Canny
canny.ioPrioSmith
priosmith.comSide by side
| Figure | Canny | PrioSmith |
|---|---|---|
| Price from | $79/mo | $5/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 5 | 2 |
| Spec score · Product Management Software | 9.2 (#2) | 8.1 (#14) |
| Integrations | Listed integrations include Intercom, Zendesk, Asana, ClickUp, Discord, Segment, Slack, HubSpot, Jira, Linear, Microsoft Teams, OIDC, Okta, OneLogin, Salesforce, Google Analytics, and Zapier. | The site lists API, webhooks, and MCP; its homepage preview lists a Slack integration as in progress. |
| Plan limits | The Free plan includes 25 tracked users, Pro starts at 100+ tracked users, and Business starts at 5,000+ tracked users. | Spark includes one product workshop, while Forge includes unlimited product workshops. |
| Support | Every customer receives live chat, email support, and a help center; Business customers receive a dedicated customer success manager. | Forge includes a priority response queue, and the site provides support at [email protected]. |
| What it does | Canny is an AI-native customer intelligence platform that captures feedback, links it to accounts and revenue, supports prioritization and roadmaps, and communicates shipped updates. | PrioSmith provides subscription-based product feedback software for digital product teams to collect and prioritize feature requests, publish roadmaps and changelogs, and communicate updates. |
Plans
In their own words
Canny
Canny is an AI-powered customer feedback platform for collecting requests, prioritizing them, and sharing product updates. Its Autopilot can capture, deduplicate, and triage feedback from customer conversations and other sources. Customers can submit and vote on requests in a portal, check their status, and see what is coming next. Teams can publish public or private roadmaps, send status updates, and announce releases. Canny links requests to customer accounts and revenue impact to support prioritization. Listed integrations include Intercom, Zendesk, Slack, Salesforce, HubSpot, Jira, and Linear; a public API and Chrome extension provide additional ways to connect or capture feedback. The platform serves product-led teams, including product, sales, customer success, customer experience, and marketing groups. It is available on the web, through an API, and as an extension. The Free plan is free and includes 25 tracked users with unlimited feedback. Pro is $79 a month, billed yearly, and starts at 100+ tracked users.
PrioSmith
PrioSmith is subscription-based product-feedback software for digital product teams. Customers submit feature requests through a public portal with descriptions, attachments, votes, comments, and reactions. Teams move requests through pending, approved, in-progress, shipped, or rejected stages. Signal analytics use votes, activity, customer segments, and revenue-weighted demand to support prioritization. Shipped requests can link to release notes, with notifications sent to the customers who requested them. The hosted portal supports custom domains, inline, sidebar, and modal widgets, roadmap embeds, and changelog feeds after connected verification. Privacy controls include private boards, hidden posts, moderated submissions, team access, and signed customer identity for private widget sessions. Listed integrations are API, webhooks, and MCP; a Slack integration appears as in progress. Spark includes one product workshop, while Forge includes unlimited workshops, API, webhooks, MCP, and a priority response queue. Platforms are Android, iOS, web, and API. A 14-day trial requires no card. Spark costs $5 a month; Forge costs $15 a month.