Canny vs Product Roadmap
Canny
canny.ioProduct Roadmap
productroadmap.ioSide by side
| Figure | Canny | Product Roadmap |
|---|---|---|
| Price from | $79/mo | $29/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 3 |
| Spec score · Product Roadmap Software | 9.2 (#1) | 8.5 (#7) |
| Changelog | Canny provides an embeddable product changelog, scheduled releases, Markdown formatting, labels, hosted history, and subscriber email notifications on Pro. | Publishing a changelog post about a shipped feature automatically notifies users who voted on it. |
| Integrations | Listed integrations include Intercom, Zendesk, Asana, ClickUp, Discord, Segment, Slack, HubSpot, Jira, Linear, Microsoft Teams, OIDC, Okta, OneLogin, Salesforce, Google Analytics, and Zapier. | The page lists one integration on Starter and unlimited integrations on Professional; it does not name specific integrations. |
| Praise: usability and support | G2 reviewers repeatedly praise ease of use, feedback management, integrations, and responsive customer support. | The sole G2 reviewer praised the user interface, user experience, performance, and fast friendly support. |
| Rating on G2 | 4.5 out of 5 from 108 reviews. | 5.0 out of 5 from 1 review |
| Security | Canny says it is SOC 2 certified and makes its report available on request. | UserJot's privacy policy says data is encrypted via SSL/TLS in transit and database backups are encrypted. |
| Support | Every customer receives live chat, email support, and a help center; Business customers receive a dedicated customer success manager. | The Product Roadmap site lists [email protected] as its contact email. |
| What it does | Canny is an AI-native customer intelligence platform that captures feedback, links it to accounts and revenue, supports prioritization and roadmaps, and communicates shipped updates. | Product Roadmap automatically turns feedback-status changes into an updated customer-facing roadmap. |
Plans
In their own words
Canny
Canny is an AI-powered customer feedback platform for collecting requests, prioritizing them, and sharing product updates. Its Autopilot can capture, deduplicate, and triage feedback from customer conversations and other sources. Customers can submit and vote on requests in a portal, check their status, and see what is coming next. Teams can publish public or private roadmaps, send status updates, and announce releases. Canny links requests to customer accounts and revenue impact to support prioritization. Listed integrations include Intercom, Zendesk, Slack, Salesforce, HubSpot, Jira, and Linear; a public API and Chrome extension provide additional ways to connect or capture feedback. The platform serves product-led teams, including product, sales, customer success, customer experience, and marketing groups. It is available on the web, through an API, and as an extension. The Free plan is free and includes 25 tracked users with unlimited feedback. Pro is $79 a month, billed yearly, and starts at 100+ tracked users.
Product Roadmap
Product Roadmap is a web tool for showing customers which product items are planned or in progress, with roadmap status tied to changes in feedback. It offers public and private roadmaps and an in-app widget, while vote counts indicate interest in individual items. Voters and commenters receive email updates as feedback moves to Planned, In Progress, or Completed; publishing a changelog post about a shipped feature also notifies its voters. The product supports nine languages, white-label branding, custom domains, and views filtered by status or category. Existing feedback and roadmap items can be imported, and the maker describes setup as taking 30 seconds. JWT-based auto-login is supported, while SSO is included in Professional. The free plan costs nothing and includes unlimited posts and users, three admin roles, and two feedback boards. Starter costs $29 a month; Professional costs $59 a month. Free access is limited to three admin roles and two feedback boards.