Canny vs Roadmap
Canny
canny.ioRoadmap
roadmap.spaceSide by side
| Figure | Canny | Roadmap |
|---|---|---|
| Price from | $79/mo | $19/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 5 | 3 |
| Spec score · Product Roadmap Software | 9.2 (#1) | 8.5 (#8) |
| API | The public API uses authenticated JSON POST requests and supports reading and modifying Canny data, with pagination and webhooks. | The service exposes a REST API at https://app.roadmap.space/v1 with CORS support, public access tokens, basic authentication, roadmap resources, subscribers, users, and webhooks. |
| Chrome extension | The Chrome extension captures feedback, votes, and internal comments from any website; the store listing reports version alpha-9.1 updated September 16, 2026 and 592 users. | The extension captures feedback from websites, social media, forums, and third-party tools, preserving source URLs and optionally notifying roadmap followers. |
| Documentation | Developer documentation covers installation, company data, custom fields, web and mobile widgets, SSO, advanced options, changelog widgets, security, and a large API reference. | The help center contains sections for roadmaps, feedback, backlog prioritization, custom features, integrations, and account billing. |
| Founded | Canny says it launched in 2017 as feature-voting boards and remains led by co-founders Sarah Hum and Andrew Rasmussen. | LinkedIn lists the company founding year as 2016. |
| Integrations | Listed integrations include Intercom, Zendesk, Asana, ClickUp, Discord, Segment, Slack, HubSpot, Jira, Linear, Microsoft Teams, OIDC, Okta, OneLogin, Salesforce, Google Analytics, and Zapier. | Official integrations include Slack, Intercom, Zendesk, Freshdesk, HubSpot, Groove, Salesforce, GitHub, Jira, Trello, Pivotal Tracker, Zapier, and browser extensions. |
| Rating on Chrome Web Store | 3.9 out of 5 from 7 ratings. | 5.0 out of 5 from 6 ratings. |
| Rating on G2 | 4.5 out of 5 from 108 reviews. | 1.5 out of 5 from 1 review. |
| Security | Canny says it is SOC 2 certified and makes its report available on request. | The terms say Roadmap maintains a security program with physical and technical safeguards that materially comply with generally accepted industry standards; additional details are available on request. |
| Self-hosting | TrustRadius lists Canny's deployment type as SaaS and says it has no mobile application, indicating a hosted service rather than a self-hosted product. | Enterprise customers can request an isolated Roadmap deployment on their own servers or a private-cloud version. |
| Support | Every customer receives live chat, email support, and a help center; Business customers receive a dedicated customer success manager. | Roadmap offers phone, chat, and email support, with in-app support listed as 9 AM–7 PM Eastern, Monday through Friday, and typical replies within two hours. |
| What it does | Canny is an AI-native customer intelligence platform that captures feedback, links it to accounts and revenue, supports prioritization and roadmaps, and communicates shipped updates. | Roadmap is product-management software for capturing feedback, highlighting innovation, reporting progress, and communicating product plans. |
Plans
In their own words
Canny
Canny is an AI-powered customer feedback platform for collecting requests, prioritizing them, and sharing product updates. Its Autopilot can capture, deduplicate, and triage feedback from customer conversations and other sources. Customers can submit and vote on requests in a portal, check their status, and see what is coming next. Teams can publish public or private roadmaps, send status updates, and announce releases. Canny links requests to customer accounts and revenue impact to support prioritization. Listed integrations include Intercom, Zendesk, Slack, Salesforce, HubSpot, Jira, and Linear; a public API and Chrome extension provide additional ways to connect or capture feedback. The platform serves product-led teams, including product, sales, customer success, customer experience, and marketing groups. It is available on the web, through an API, and as an extension. The Free plan is free and includes 25 tracked users with unlimited feedback. Pro is $79 a month, billed yearly, and starts at 100+ tracked users.