Canny vs UserReport

Canny is an AI-powered customer feedback platform for collecting requests, prioritizing them, and sharing product updates. Its Autopilot can capture, deduplicate, and triage feedback from customer conversations and other sources. Customers can submit and vote on requests in a portal, check their status, and see what is coming next. Teams can publish public or private roadmaps, send status updates, and announce releases. Canny links requests to customer accounts and revenue impact to support prioritization. Listed integrations include Intercom, Zendesk, Slack, Salesforce, HubSpot, Jira, and Linear; a public API and Chrome extension provide additional ways to connect or capture feedback. The platform serves product-led teams, including product, sales, customer success, customer experience, and marketing groups. It is available on the web, through an API, and as an extension. The Free plan is free and includes 25 tracked users with unlimited feedback. Pro is $79 a month, billed yearly, and starts at 100+ tracked users.

UserReport is a set of survey and feedback widgets for websites and apps. It helps teams learn who their users are, what they want, and which product changes they suggest. The survey widget supports demographic questions, Net Promoter Score, satisfaction measures, device comparisons, and newsletter signups. It connects with Google Analytics so survey responses can be considered alongside user behavior data. The feedback widget collects ideas and bug reports, lets users vote, and can be styled with a site's wording, colors, and logo in more than 60 languages. Website installation uses a code snippet; surveys and a feedback forum can then be configured without changing that code. Documentation includes Android and iOS SDK installation guides. The free plan costs nothing and includes survey and feedback widgets plus Google Analytics integration. UserReport was founded in 2010, is headquartered in Copenhagen, and is part of AudienceProject's product suite.